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A missing Starlink referral reward usually comes down to one of five checks: the referral link was not used for the order, the recipient was not a new customer, the plan or country was ineligible, the required two billing cycles have not finished, or the reward is visible in a different account screen than expected. Identify whether you are the referred customer or the referrer, verify the order path and eligibility, then check your invoice or Referrals area before contacting Support.
First, identify which Starlink reward is missing
Starlink has two different referral outcomes, and they do not appear in the same place or on the same schedule. A new customer who joins through a qualifying referral expects a service benefit. The existing customer who shared the link expects a separate referral reward.
| Account role | Expected benefit | When it becomes due | Where to check |
|---|---|---|---|
| Referred customer | A qualifying one-month service credit. The first month is paid normally. | After the customer completes the required two-month qualification period; the credit is applied to the second month under the current customer help guidance. | The upcoming bill in the Starlink account portal. |
| Referrer | A reward whose amount and form vary by country and account. Depending on availability and the account selection, it may be cash or service credit. | After the referred customer completes two full monthly billing cycles on a qualifying active plan. | The Referrals section in the Starlink app or online account. |
If you are checking the wrong account, a valid referral can appear to be missing. The referred customer should look at the upcoming invoice, while the referrer should open Referrals and review the referral status and reward information.
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What makes a Starlink referral eligible
The unique link must be used for the order
The recipient must open the referrer’s unique link and complete signup through starlink.com. Starlink’s current guidance excludes purchases made through resellers or retailers, as well as account transfers. Buying a kit from a retail channel and later activating it does not create the same referral attribution as ordering through the referral path.
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Starlink’s billing FAQ states: “We are unable to issue referral credits in cases where the referral link was not used.” That means a referral code or link generally cannot be attached after the order simply because both customers can show that they intended to refer one another.
The recipient must be a new customer
The referred person must not already have a Starlink subscription and must not be returning under the current user-facing help guidance. Starlink’s help article states, “Existing or returning customers are not eligible.” If the email address, account history, or service record identifies the recipient as an existing or former customer, the referral may fail even when the link opened correctly.
The plan must be one of the currently listed eligible families
The current general help guidance lists these plan families for referred customers:
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Plan availability and referral eligibility can vary by location and account. Your checkout page and the terms shown in your account control if a particular variant is available in your service address or country.
The referral must satisfy country and account conditions
The current referral terms specify a same-country requirement for the referral relationship. They also require the referrer to be an active subscriber in good standing. A suspended, cancelled, or otherwise ineligible referrer account can prevent a reward even if the new customer completed signup correctly.
The subscription must remain active for the full qualification period
The current help page describes at least two months of active subscription. The referral terms express this as two full monthly billing cycles on a qualifying active plan. Ordering or activating the kit is not enough by itself; cancelling, pausing, changing to an ineligible plan, or otherwise ending qualifying service before the cycles finish can prevent the reward.
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Step-by-step troubleshooting
- Write down which benefit you expected. If you are the new customer, look for the service credit on your upcoming bill. If you shared the link, look for a referral record and reward status in Referrals. Do not judge a referrer reward by the referred customer’s invoice, or vice versa.
- Confirm that the recipient opened the unique referral link before ordering. Ask the recipient to check the original message or browser history if necessary. The order must have been placed through the referral path on
starlink.com, not through a retailer, reseller, or transferred account. If the order was completed without the link, the billing FAQ says Starlink cannot issue the referral credit for that case. - Check whether the recipient was genuinely new. Review whether the person had a prior Starlink subscription or is returning to service. Existing or returning customers are excluded under the current help guidance, so a reused account or previous subscription can explain an apparently untracked referral.
- Compare the actual plan with the eligible list. Open the order or account details and identify the exact plan variant. Compare it with the Residential and Roam families currently listed by Starlink. If the plan is not shown as eligible, do not assume that a similarly named plan qualifies. Location-specific availability can also change what appears at checkout.
- Verify the country and referrer account status. The current terms require the referral to meet the same-country condition. The referrer must also be an active subscriber in good standing. Check that both accounts have the correct country information and that the referrer’s service was active when the referral was made.
- Measure the qualification period using billing cycles, not calendar days. Count two complete monthly billing cycles on the qualifying active plan. A referral is not necessarily due on the order date, shipping date, kit activation date, or first invoice. Keep the service active while the qualification period runs.
- Check the correct status screen. The new customer should open the account portal and inspect the upcoming bill for the service credit. The referrer should open the Starlink app or online account, go to Referrals, and review whether the referral is recorded and whether a reward is pending. Save screenshots showing the status and invoice before changing plans or closing the account.
- Contact Support with a complete record when the conditions are met. Starlink’s billing FAQ specifically directs customers who ordered within the past 30 days to submit a Support ticket about billing or referral issues. Include the order date, account email address, the fact that the unique referral link was used, the plan and service country, the referrer’s account context, and screenshots of the order, Referrals page, or upcoming invoice. Ask Support to verify attribution and eligibility; do not assume that a manual correction is guaranteed.
Why a referral can look broken even when the link opened
The link was opened but the session did not lead to the order
Opening a link is not the same as completing the qualifying order through it. If the recipient switched devices, started a new browser session, used a different account, or returned through a retailer or another checkout path, the referral association may not have been recorded. The decisive question is where the qualifying order was placed, not whether the link was viewed.
The customer changed status before the cycles ended
A customer can lose eligibility by ending service or moving away from a qualifying active plan before two full monthly billing cycles are complete. The same timing applies to the referrer’s reward: the referred customer must finish the qualification period before the reward is issued.
The reward is country- or account-specific
Starlink does not publish one universal reward amount or one universal payment method for every account. The amount, whether the reward is cash or service credit, and the available selection can vary by country and account. A reward shown in an example for one market is not a promise for another market.
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The account view has not updated yet
Referral tracking and billing are separate account views. A service credit can be reflected on the upcoming invoice without appearing as a cash reward in Referrals. Conversely, a referrer may see a pending referral status before any payment or credit is issued. Check both the status and the billing date before treating the referral as failed.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Current timing versus older Starlink pages
Some older or localized Starlink pages describe a 30-day or 31-day period and a one-month retention requirement. The current general help guidance and current referral terms use two months or two full monthly billing cycles. Those older descriptions should not be combined with the current rules as though they were one worldwide policy.
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What to include in a Support ticket
A concise chronology helps Support determine whether the problem is attribution, eligibility, or timing. Provide:
- The order date and service address or country.
- The email address for the referred customer’s account.
- The referrer’s account email or other identifying account context, without sharing passwords.
- The exact plan selected and whether it remained active.
- How the unique referral link was opened and where the order was completed.
- The date the service was activated and the dates of the first and second billing cycles.
- Screenshots of the referral message, order confirmation, Referrals page, and upcoming invoice, with payment details or other sensitive information obscured.
For an order made within the last 30 days, follow the billing FAQ’s direction to submit a Support ticket promptly. The published guidance does not promise that Support can retroactively attach an untracked referral, especially where the link was not used, so describe the facts accurately rather than asking for a guaranteed credit.
How to avoid a missing referral next time
- Send the unique referral link before the recipient begins checkout.
- Have the recipient open that link and complete the order directly on
starlink.com. - Confirm that the recipient is new to Starlink and that the selected plan appears in the current eligible list for the location.
- Keep the referrer’s account active and in good standing.
- Keep service active for two complete monthly billing cycles.
- Save the order confirmation and referral details until the customer’s invoice or the referrer’s reward status confirms completion.
These checks distinguish a tracking failure from a reward that is simply still within its qualification period. Once the path, customer status, plan, country, billing cycles, and account screen all match the current terms, Support has the information needed to investigate what the account recorded.
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