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Before signing a Moroccan colocation agreement, verify the exact facility’s physical network routes, power and cooling design, access controls, support scope, and legal terms. Require measurable service levels and remedies in the signed schedules. Treat claims such as “redundant,” “carrier neutral,” or “24/7 support” as questions to document, not as guarantees.
Start with the exact site, rack and service
Colocation quality varies by building and configuration. Public descriptions often cover several locations or product families, while your risk depends on one address, one cage or rack, and the circuits and power feeds assigned to it. Ask the supplier to identify the facility address, room, rack or cage, usable rack units, contracted power, feed arrangement and every included service.
Orange Maroc publicly lists data-center sites in Casablanca, Rabat and Tangier and describes both shared and dedicated arrangements. Do not assume those sites have identical carrier access, electrical topology, cooling capacity or contract language. The order form should name the selected facility and state whether the service is shared housing, a dedicated cage, dedicated hosting, or another configuration.
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Verify connectivity and physical route diversity
Carrier presence is only a starting point
Orange Maroc’s hosting page says, “The three telecom providers are present in the DC,” and describes redundant telecom adductions. That is a public statement about its facilities, not proof that your rack will receive independent paths. Two carriers can enter through the same building duct, share a meet-me room, or use the same upstream route. Two links from one carrier can share equipment or a backhaul segment.
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Request a written connectivity schedule for the exact address and rack. It should identify the carrier or carriers, demarcation point, building entrance, meet-me room, cross-connect path, upstream handoff and any known shared points of failure. Ask the supplier to mark which components are physically separated and which are merely logically redundant.
Questions to put in the technical schedule
- Which operators are available at this facility today, and which can deliver the requested service to the assigned rack?
- Do diverse links use separate building entrances, ducts, risers, meet-me rooms, power feeds and upstream routers?
- Where is the demarcation point, and who owns equipment on each side?
- Is bandwidth dedicated, shared, burstable or best effort? State committed information rate, burst limits and traffic-policy rules.
- What latency, packet-loss and jitter objectives apply, if the application needs them?
- How are DDoS events detected, filtered and escalated, and what traffic remains your responsibility?
- Are BGP sessions, provider-independent addresses, private circuits or cross-connects available? State setup requirements and recurring fees.
- What maintenance windows, notification periods, escalation contacts and repair targets apply?
- Which route will be used during a carrier or facility failure, and is automatic failover included?
Orange’s Business Hosting page lists a 100 Mbps best-effort option and double adductions to operator points of presence. “Best effort” is not a committed throughput or availability guarantee, and the public description does not establish that a particular order receives two independent paths. Orange’s wholesale materials list leased lines, connection links and black-fiber links; treat these as service categories to investigate, not evidence that a specific route is available or diverse.
Morocco’s Internet-exchange initiative
ANRT announced on 21 December 2023 that a contract had been signed on 20 December 2023 by the three global operators and INTELCOM for Morocco’s Internet exchange project. This is useful national connectivity context, but it does not prove that your chosen colocation facility connects to the exchange or that your traffic will use it. Ask for the actual handoff and routing design.
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Statements about redundancy, monitoring or services “managed to SLAs” are not a customer-specific uptime commitment. The public Orange pages reviewed do not state a numerical availability percentage, measurement method, exclusions or service-credit schedule for an individual colocation order. Obtain a signed SLA covering each service separately rather than relying on a facility brochure.
Minimum SLA fields
| Field | What the contract must specify |
|---|---|
| Covered service | Facility access, rack power, cooling, cross-connects, Internet or private circuits, and managed support should be identified separately. |
| Availability target | A numerical percentage or time allowance for each covered service, with the measurement period and start/stop events. |
| Measurement source | Monitoring systems, probe locations, clock standard, data retention and the process for resolving measurement disputes. |
| Exclusions | Planned maintenance, customer equipment, carrier outages, force majeure and other exclusions, each narrowly defined. |
| Notification and escalation | Incident notice deadline, severity levels, named channels and escalation contacts. |
| Restoration objective | Target response and restoration times, including whether they are targets or binding commitments. |
| Remedies | Service-credit percentages, credit caps, claim deadlines and whether credits are automatic. |
| Repeated failure | Termination or fee-reduction rights after defined recurring breaches. |
Ask whether planned maintenance pauses the SLA and how much advance notice is required. A credit that must be claimed within a short period, or that is capped below the monthly fee, has less practical value than its headline percentage suggests. Ensure the remedy applies to the affected service; a circuit outage should not be hidden inside a general facility metric.
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Examine power as a complete chain
Orange describes protection and redundancy of electrical supply and generator autonomy for its housing service. That description does not reveal the design serving your rack. Request single-line diagrams or an equivalent written description and answers to the following:
- How many utility feeds reach the building, and where are common failure points?
- Are UPS units configured N+1, 2N or another topology? Which components are shared?
- What generator capacity, tested autonomy, fuel reserve and refuelling agreement apply?
- How often are batteries, generators, transfer switches and distribution boards tested, and how is testing announced?
- What amperage and power density are contracted per rack, and what happens when measured draw exceeds the limit?
- Are A and B feeds available, independently protected and separately metered?
- Are metering, power-factor rules, overage rates and expansion lead times stated?
- Who is responsible when customer equipment, a rack PDU, or facility distribution fails?
Have the supplier state whether maintenance or generator tests change the SLA. Require notification and an incident report for any event that transfers load, consumes fuel reserve or reduces redundancy.
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Check cooling capacity, thresholds and alarms
Orange describes active/standby redundant cooling with temperature and humidity control. Confirm the actual rack-level limits, not just the room concept. The schedule should state supply and return temperature ranges, humidity thresholds, allowable inlet temperature, rack heat-load limit, monitoring frequency, alarm recipients and the remedy when conditions exceed the agreed range.
Ask how cooling units are maintained while redundancy is reduced, how quickly you are notified of an alarm, and whether technicians can access the rack to reduce load. If your equipment uses unusually high-density or liquid-cooling hardware, obtain written confirmation that the facility accepts it and identify any containment, airflow or plumbing requirements.
Inspect physical security and operating controls
Access and surveillance
Orange’s public material says access is controlled by badge and video surveillance. Ask for the operational policy: who can approve badges, how identity is verified, how quickly badges are revoked, whether visitors are escorted, how emergency access works, and how long video and entry logs are retained. Request evidence or an audit report appropriate to the service, plus the list of subcontractors with physical access.
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Remote hands and authorization
The Business Hosting description includes 24/7 on-site support and tasks such as server restart, card replacement and cable checks. Put the exact task list, rates, response targets and completion targets in the order or a referenced rate card. Define how instructions are authenticated, who may authorize a reboot or cable change, what photographs or logs are supplied, and how the provider handles an ambiguous or unsafe request.
Separate “on-site support” from a guaranteed response time. A staffed building may still have limited expertise, parts or network authority outside business hours. Require severity-based targets and an escalation path to facilities, network and security teams.
Compare complete service bundles, not headline prices
Request an itemized quote for the same rack size, power draw, connectivity and support level from every candidate. A low recurring fee can be offset by cross-connects, installation, power overage or remote-hands charges.
| Cost or term | Clarify before comparing |
|---|---|
| Installation | One-time rack, cage, cabling, cross-connect and commissioning charges. |
| Recurring space | Rack units or cage area, included access and any minimum commitment. |
| Power | Included amperage, metering method, overage price, A/B-feed premium and expansion fee. |
| Connectivity | Committed or best-effort bandwidth, IP addresses, BGP, circuits, cross-connects and activation charges. |
| Operations | Remote hands, shipping, receiving, storage, escort and after-hours work rates. |
| Commercial adjustments | Taxes, indexation, renewal increases, currency, payment terms and prepaid amounts. |
| Exit | Notice period, equipment-removal access, packing or shipping costs, media handling and continued service during transition. |
Confirm which services are actually available at the selected Casablanca, Rabat or Tangier facility. Do not infer availability from a corporate product page or from a quote for another location.
Review the contract as one package
Read the master services agreement, order form, SLA, acceptable-use and security schedules, data-processing terms, cross-connect orders and remote-hands rate card together. Resolve conflicts with an explicit precedence clause and identify the language version that controls.
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- Name the facility, rack or cage, usable capacity, power feeds, limits, metering and expansion process.
- Attach the connectivity design, carriers, route details, bandwidth type, IP/BGP terms and maintenance windows.
- Define measurement, exclusions, incident notice, remedies and repeat-failure termination rights for each service.
- Set installation, recurring, overage, remote-hands, shipping, storage, tax, indexation, renewal and minimum-term terms.
- Specify access rights, badge administration, incident notification, subcontractors, audit evidence and insurance.
- Define liability caps, force-majeure treatment, dispute forum, governing law and language precedence.
- Document data handling, deletion, media destruction, lawful-access process and customer evidence rights.
- Set exit assistance, removal and shipping access, secure-wipe or media-handling procedures, prepaid-fee treatment and service continuity during transition.
Apply Morocco-specific regulatory checks
ANRT’s regulatory index lists the implementing decree for Law 09-08 on personal-data processing. It also lists Decree 2-24-921 dated 22 October 2024 concerning cloud-service providers used by vital-importance entities with sensitive information systems or data. These listings identify potentially relevant instruments; they do not determine whether your colocation arrangement is a cloud service, whether your organization is covered, or whether a transfer or subcontractor is permissible.
ANRT also lists Joint Order 1114-25 dated 29 April 2025 on minimum telecommunications infrastructure specifications for new subdivisions and buildings. Its listed scope concerns connections from buildings to public telecommunications networks. Do not assume it governs every data-center customer contract.
Have qualified Moroccan counsel map your data categories, customer and administrator access locations, subprocessors, sector rules and cross-border transfers to the actual service. Ask the provider where data is stored, who can access it, how support access is logged, how backups and media are handled, and what happens on termination. Treat regulatory fit as a customer-specific legal determination rather than a marketing label.
Use a common scorecard for competing offers
When two or more providers make offers, score the same evidence for each facility and service:
| Decision axis | Evidence to require |
|---|---|
| Route and carrier diversity | Named carriers, physical entrances, ducts, meet-me rooms, upstream paths and documented shared risks. |
| Power and cooling | Feed diagrams, UPS and generator topology, autonomy, rack limits, environmental ranges and alarms. |
| SLA and remedies | Numerical targets, measurement method, exclusions, credits, restoration objectives and termination rights. |
| Security and support | Access policy, surveillance retention, subcontractors, remote-hands authorization and severity targets. |
| Included services | Bandwidth type, cross-connects, IP/BGP, support hours and included work units. |
| Total cost | Recurring, one-time, variable, tax, indexation and expansion charges over the intended term. |
| Contract risk | Liability, insurance, governing law, renewal, suspension, exit and transition assistance. |
| Regulatory fit | Data location, access, subprocessors, deletion and sector-specific obligations confirmed by counsel. |
Mark each item as documented, verbally stated, or unverified. Do not award full credit for a brochure statement when the order, schedule or technical diagram is silent.
Follow a pre-signing verification sequence
- Define the workload. Record rack units, peak and average amperage, heat load, bandwidth, latency sensitivity, IP requirements, maintenance windows and regulated-data characteristics.
- Inspect the facility. Walk the proposed room if possible. Verify entrances, meet-me rooms, generators, UPS rooms, cooling equipment, loading procedures, visitor controls and emergency routes.
- Obtain technical schedules. Secure route diagrams, power and cooling descriptions, rack limits, monitoring details, maintenance procedures and support runbooks for the exact site.
- Run failure scenarios. Ask what happens when a carrier, utility feed, UPS module, generator, cooling unit, cross-connect or remote-hands action fails. Require named notifications and restoration targets.
- Reconcile the quote. Match every included item to a price, unit, term and overage rule. Add likely cross-connects, power growth, remote hands, shipping and taxes.
- Negotiate remedies. Attach the SLA, define credits and claim mechanics, and add termination rights for repeated material failures.
- Complete legal review. Confirm data protection, sensitive-system, sector, liability, insurance, dispute and exit provisions for the actual parties and data.
- Record acceptance evidence. Keep the signed diagrams, rack assignment, test results, contact list, access approvals and baseline readings so later SLA disputes have an agreed reference.
Warning signs that require clarification
- “Carrier neutral” without named operators, route maps or physical-separation details.
- “Redundant power” without feed topology, UPS configuration, generator autonomy or rack-level limits.
- “High availability” without a percentage, measurement method, exclusions and remedy.
- “24/7 support” without response, completion, authorization and escalation rules.
- A best-effort bandwidth figure presented as if it were a committed circuit.
- A generic certification or tier reference used instead of customer-specific obligations.
- Different facilities grouped under one price or product description with no site-specific schedule.
- Data-location or compliance assurances that do not identify administrators, subprocessors, backups or deletion procedures.
The practical decision is not whether a Moroccan facility sounds resilient. It is whether the provider has documented, testable and enforceable commitments for your exact rack, routes, power, cooling, support and data obligations—and whether the price and exit terms remain acceptable when those commitments are tested.
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