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The Mutual Bank Home Contents Plus is a sum-insured contents policy for renters, distributed under the CGU brand. Its listed cover includes accidental damage and electrical motor burnout, plus benefits such as temporary accommodation and renters’ liability. Whether it is good value cannot be established from the available public price information: compare a current quote with equivalent cover, excess and sum insured before deciding.

What is The Mutual Bank Home Contents Plus?

This is a renters contents policy: you choose a sum insured for your belongings, and a claim is subject to the policy’s terms, limits and excess. The Mutual Bank presents the insurance through its partner CGU and says CGU handles claims. CHOICE identifies Insurance Australia Limited as the provider for its entry for this product. See The Mutual Bank’s product page and CHOICE’s product entry.

The bank cautions that insuring belongings for more than their value does not mean a claim will pay more than their actual repair or replacement cost. Estimate the replacement cost of your possessions rather than treating the nominated sum insured as an automatic payout.

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In CHOICE’s 2026 contents comparison, this renters policy is listed as having cover identical to 18 other IAG policies. That is a comparison of cover, not evidence that their prices, service or every policy term are identical; see the 2026 comparison.

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What does Contents Plus cover?

Insured events and included extras

The Mutual Bank lists cover for events including theft and vandalism, fire (including bushfire), flood and rainwater run-off, storm and storm surge, and tsunami. The exact terms, exclusions, limits and any optional benefits depend on the policy wording and cover selected.

Contents Plus automatically includes accidental damage and electrical motor burnout. The bank describes both as optional on Contents Standard. Its listed insured events and feature descriptions are on the bank’s cover page.

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Renters’ liability and temporary accommodation

CHOICE lists legal liability cover of up to $20 million for covered incidents in Australia involving the people specified by the policy. This is a limit for qualifying claims, not cover for every kind of liability.

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If a covered event makes the home unfit to live in, the bank says temporary accommodation can include reasonable extra rent. CHOICE lists a maximum of 24 months or 20% of the sum insured, and includes additional living expenses and removal and storage costs in this benefit. The actual entitlement depends on the policy’s conditions.

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Food spoilage, portable belongings and valuables

  • Spoiled food and prescription medication: CHOICE lists up to $2,000 under Plus. It says no excess applies when a claim relates only to spoilage; damage to the refrigerator or freezer itself is excluded from this benefit.
  • Portable contents: this is an optional benefit for certain belongings away from home. CHOICE lists up to $10,000 per item for unlisted portable contents, subject to an overall rest-of-world limit, a $250 excess, and applicable limits and exclusions. The bank says limits differ outside Australia and New Zealand.
  • Jewellery, artworks and collections: CHOICE lists a limit of up to $2,500 overall for each of these ordinary contents categories. The bank says valuable contents can be optionally listed for greater protection. Check the schedule and wording for any item you intend to name.

These limits and conditions are reported in CHOICE’s product entry; optional benefits and geographic limits are also described on The Mutual Bank’s page.

What limits, waiting periods and exclusions should renters check?

CHOICE’s 2026 product entry reports the following waiting periods. They apply to the named events and should not be read as a general waiting period for every claim.

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Event Reported waiting period
Flood 14 days
Rainwater run-off 72 hours
Bushfire or grassfire 72 hours
Storm 72 hours
Storm surge 72 hours

CHOICE also reports these exclusions and conditions for the product:

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  • Theft by the insured, family members, residents or people allowed to enter is excluded in the circumstances specified by the policy.
  • Water escaping from shower recesses or shower bases is listed as excluded, as are the item that caused a leak and the item from which liquid escaped.
  • Some animal damage is excluded. Sporting equipment, musical instruments and firearms are excluded from accidental-damage cover while in use.
  • If the home will be unoccupied for more than 60 days, CHOICE says the insurer must be notified and specified precautions followed.
  • Pet cover is listed as not covered.

The bank says damage caused by the sea’s action, such as tides and waves, is not covered. The full conditions and precise wording matter; check the current policy documents and your certificate, rather than relying on a short product summary. The exclusions above are reported by CHOICE and the sea-action exclusion appears on The Mutual Bank’s page.

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Is it good value?

The available public evidence does not support calling this policy cheap, expensive or good value. CHOICE says the insurer does not share price data for the product, and the accessible comparison content does not show its member-only price, cover or customer-satisfaction scores. Its assessment therefore supports a cover-focused review, not a price verdict.

To compare it fairly with another renters policy, use the same address, sum insured, excess and optional benefits when requesting quotes. Then check:

  • whether the sum insured is enough to replace your belongings;
  • whether accidental damage, portable contents and valuable contents are included or cost extra;
  • the waiting periods and exclusions that matter to your situation;
  • the liability and temporary accommodation limits; and
  • the premium for that like-for-like cover.

CHOICE treats cover, price and customer satisfaction as separate comparison dimensions. The public information available for this product does not establish its price or customer-satisfaction score.

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What to confirm before you buy

The Mutual Bank links a Product Disclosure Statement (PDS), premium, excess and discount guide, key facts sheet and target market determination from its contents insurance page. Read the current documents and quote, then check your certificate for the selected options, sum insured and excess. In particular, confirm the liability terms, portable and valuable contents selections, and any conditions relevant to your home. The bank describes its website information as general advice that does not take account of your individual objectives, financial situation or needs.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.