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If Spotify opens on your iPhone or iPad but won’t play, first close and reopen the app, check that Offline mode is off, and test your internet connection. Then update Spotify and iOS. Reinstall only after those checks: it removes Spotify’s offline downloads, which you’ll need to download again.
First, identify what is failing
The right fix depends on whether Spotify itself is stuck, playback starts without audible sound, or only certain tracks are unavailable.
- The app freezes, closes, or will not open: follow the app recovery steps below, beginning with closing and reopening Spotify.
- Spotify appears to play but you hear nothing: check the device’s sound and volume. Spotify handles this separately from playback failures in its Spotify not playing guide.
- Some tracks are gray or unavailable: check Offline mode and connectivity, then consider whether the track is available in your market. Spotify lists these as possible explanations in the same guide.
Fix Spotify playback in order
1. Close and reopen Spotify
Close Spotify, open it again, and try playing a track. If the app is unresponsive, Apple also recommends force-closing and reopening it. On iPhone or iPad, open the app switcher, find Spotify, and swipe it away; then launch Spotify again.
2. Check Offline mode and your connection
In Spotify, open Settings and privacy → Data-saving and offline and turn off Offline mode if it is enabled. Next, test whether another app or a web page can connect to the internet.
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If other apps cannot connect either, try switching between Wi-Fi and cellular data, or test a different Wi-Fi network. Spotify’s offline troubleshooting guide also suggests toggling Wi-Fi off and back on, waiting 30 seconds, and restarting your existing home router. A shared or public network may restrict services, so trying another connection can help isolate the cause.
3. Update Spotify, then check for an iOS update
Open the App Store and check for a Spotify update. If Spotify has no available update, check whether an iOS update is available. Apple recommends keeping the app and device software current when an app stops responding or will not open; see Apple’s app troubleshooting steps.
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4. Compare with another device or the web player
Try Spotify on another device or in the web player. If it works there but not on this iPhone or iPad, the problem may be specific to the original device. If other services also fail on that device, focus on its internet connection rather than Spotify alone.
| What you observe | Try this | What it helps identify |
|---|---|---|
| Spotify and other apps cannot reach the internet | Test another connection and check Wi-Fi or cellular access | A connection problem rather than a Spotify-only failure |
| Spotify alone fails on this device | Try another device or the web player | A problem limited to the original iPhone or iPad |
| Some tracks are gray | Check Offline mode, internet access, and market availability | An offline or connection state versus track availability |
| Spotify freezes or closes | Close and reopen it; then restart the device, update, and consider reinstalling | An app or device recovery issue |
5. Reinstall Spotify only if the other steps fail
Spotify’s quick iOS reinstall is to delete Spotify and reinstall it from the App Store. For a clean reinstall, Spotify’s reinstall instructions include clearing the app’s cache, deleting Spotify, restarting the iPhone, and installing the app again.
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Before deleting Spotify, note that downloaded music and podcasts will need to be downloaded again. Apple also cautions that deleting an app can remove data stored in it. Its guidance is to delete and redownload an app only if it still does not work after the earlier troubleshooting steps.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If Spotify still will not play
Check @SpotifyStatus and Spotify’s Community Ongoing Issues board for a known problem. If Spotify continues to fail, contact Spotify support. For an App Store app that remains broken, Apple advises contacting the app’s developer.
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