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Revolut has the edge in the breadth of controls you can see and configure in its app. It documents biometric and device checks, more than 10 configurable security features, location-based card rules, machine-learning fraud detection, transaction warnings, rapid card freezing, single-use virtual cards and mandatory two-factor authentication for sensitive transactions. Wise is highly competitive on authentication and formal card-dispute handling: it uses two-step verification, risk-based strong customer authentication, push alerts, digital cards and Visa/Mastercard chargeback procedures.
That does not make Revolut universally safer, and neither service guarantees reimbursement after every scam. The result depends on whether the incident was card fraud, an unauthorised transfer or an authorised scam payment; your country and payment rail; and the legal entity holding your money. Wise generally safeguards balances rather than providing bank-style deposit insurance. Revolut protection varies between Revolut Bank UAB, Revolut Bank UK and Revolut Ltd products.
The short answer: control breadth versus authentication and disputes
For everyday account and card security, Revolut publishes the broader set of consumer-facing controls. Wise offers a strong baseline of login protection, risk-based checks and a defined card-dispute route. A careful comparison therefore looks at five separate questions rather than asking which brand is simply “safer.”
| Security question | Revolut | Wise | Practical reading |
|---|---|---|---|
| Login and sensitive-action authentication | Biometric device binding, strict identity checks and two-factor authentication for sensitive transactions | Two-step verification for logins and transfers, using text, fingerprint or face recognition; risk-based strong customer authentication | Both provide substantial protection; Revolut documents more layers, while Wise’s checks are risk-based under PSD2 |
| Real-time controls | Configurable card controls, location triggers, transaction warnings, machine-learning detection, rapid freeze and single-use virtual cards | Push notifications, digital cards, card controls and the ability to disable unused payment methods | Revolut offers more visible switches; Wise still gives useful notification and exposure-reduction tools |
| Card-fraud handling | Freeze the card, change the passcode and report in the app; a fraud team investigates recovery or reimbursement | Freeze suspected-fraud cards and submit the case through the Visa or Mastercard process | Neither promises every claim; evidence and network rules decide the result |
| Scam-transfer reimbursement | Depends on authorisation, payment rail, country and investigation | Depends on the same factors | In the UK, eligible Faster Payments and CHAPS APP-fraud rules can require reimbursement up to £85,000 |
| Money if the provider fails | Depends on the legal entity and product: Lithuanian or UK bank deposits may have statutory insurance; Revolut Ltd e-money balances are safeguarded | Safeguarding, not ordinary bank-deposit insurance | Identify the entity shown in your app before relying on any protection |
The companies’ published fraud figures cannot establish that one has a lower loss rate. Revolut’s figures are company estimates, and the sources do not provide matching denominators or measurement methods for Wise.
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What “security” means in this comparison
Security controls try to stop an attacker from logging in, making a payment or using a card. Fraud protection is the process for containing a confirmed incident and deciding whether money can be recovered. Provider-failure protection addresses a different risk: the firm becoming insolvent while holding your balance. A card can be secured perfectly while a customer still loses an authorised scam transfer, and a safeguarded balance is not automatically an insured deposit.
Three incident types require different rules
- Unauthorised card payment: someone used your card details or card credentials without your permission. Card-network dispute rules and the provider’s investigation apply.
- Unauthorised account transfer: an attacker accessed the account and initiated a transfer. Report it immediately so the provider can try to stop or trace the money.
- Authorised push-payment (APP) scam: you were tricked into approving a transfer to a fraudster. Reimbursement is narrower and depends heavily on local law and the payment rail.
Always describe the event accurately when reporting it. Calling an authorised scam “card hacking” can send the case into the wrong workflow and delay evidence gathering.
Revolut’s documented security controls
Identity, device and transaction checks
Revolut describes strict identity checks, biometric device binding and two-factor authentication. Its security page states: Two-factor authentication is required for sensitive transactions.
A device-bound biometric check makes a stolen password less useful, while an additional factor is required when an action is considered sensitive.
The service also lists more than 10 configurable security features. The exact controls visible to you can depend on your country, device and product, but the documented set includes card controls, location-based triggers, transaction warnings, rapid card freezing, single-use virtual cards and 24/7 financial-crime support.
Detection and warnings
Revolut says it uses machine-learning fraud detection to identify suspicious activity and can display warnings before a transaction is completed. Location-based rules can decline or restrict use when a card is used in an unexpected place. These tools reduce exposure, but they are not a guarantee: a genuine transaction can be challenged, and a sophisticated scam may still pass the checks.
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Virtual cards and freezing
A single-use virtual card is designed to reveal a card number that becomes unusable after a transaction. It is useful for a one-off online purchase or a merchant you do not expect to use again. It is not suitable for recurring subscriptions, where the merchant needs a persistent card credential. For an existing card, freezing it in the app is the fastest containment step; changing your passcode and reporting the incident are separate steps.
What Revolut’s published numbers do and do not show
Revolut says its financial-crime team estimated that customers were protected from more than $800 million in potentially fraudulent transactions globally in 2024. Its 2025 Consumer Security and Financial Crime Report says unauthorised card fraud represented more than 99% of reported cases in 2025. These are Revolut’s own estimates and case classifications, not a like-for-like industry comparison with Wise. They do not predict the probability that a particular customer will be reimbursed.
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Wise’s documented security controls
Two-step verification and strong customer authentication
Wise requires two-step verification for logins and transfers. Depending on your setup, the second step can use a text message, fingerprint or face recognition. Wise also applies strong customer authentication (SCA), a PSD2 requirement for high-risk actions, using a risk assessment to decide when an extra challenge is needed.
Risk-based SCA means you may not see a challenge for every low-risk action, while a new device, unusual transfer or other risk signal can trigger one. Keep your phone number and biometric settings current so a legitimate challenge does not strand you during an urgent payment.
Alerts, digital cards and exposure controls
Wise recommends push notifications so you see activity promptly. Digital cards provide a separate card credential for online use, and card controls let you manage where a card can be used. Wise also recommends disabling payment methods you do not use. Those steps reduce the time an attacker has to spend an exposed credential and make an unfamiliar payment easier to spot.
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What Wise does not claim
Wise’s controls can prevent or flag many unauthorised actions, but its documentation does not promise that every scam payment will be refunded. SCA confirms an authentication event; it does not prove that the person you paid was honest or that a transfer was economically safe.
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What to do when a card or account is compromised
Revolut response sequence
- Freeze the compromised card immediately in the Revolut app. This stops further use of that card while you investigate.
- Change your passcode. Do this even if only the card number appears exposed; an account takeover can expose more than card data.
- Report the transfer or transaction in the app. Give the exact amount, time, merchant or recipient and any messages from the suspected fraudster.
- Follow the fraud team’s requests. Revolut says its team secures the account, reviews the case and assesses whether funds can be recovered or reimbursement applies.
- Preserve evidence. Keep screenshots, emails, phone numbers, invoices and a timeline. Do not delete a conversation because it is embarrassing or appears obviously fraudulent.
Freezing a card protects the card credential; it does not automatically reverse a completed transfer. A reimbursement decision depends on authorisation, evidence, the payment rail and applicable rules.
Wise response sequence
- Report suspected card fraud to Wise. Wise says it freezes a card when suspected fraud is reported.
- Check the account for related activity. Review recent transfers, recipients, login alerts and digital-card activity, not just the transaction you first noticed.
- Provide the requested transaction details. Include the merchant, amount, date, currency and why you believe the payment was unauthorised.
- Allow the card-network process to run. Wise says it contacts Visa or Mastercard under the relevant network process and emails the outcome.
- Track the case timeframe. Wise says its initial review can take up to seven days, most disputes are resolved within 30 days and complex cases can take up to 12 weeks.
Those timeframes are handling estimates, not a promise that the claim will succeed. Keep making any required response to Wise or the card network during the investigation.
Card disputes are not the same as scam transfers
A card dispute usually asks a card issuer and network to reverse an unauthorised or otherwise eligible card transaction. An APP scam is a transfer that you personally approved after being deceived. The provider may be able to recall or trace the transfer, but the card chargeback process does not automatically apply.
UK APP-fraud rules
For eligible APP fraud sent through UK Faster Payments or CHAPS on or after 7 October 2024, the Financial Conduct Authority says the payment service provider generally must reimburse the customer up to £85,000. The normal target is five working days, although a case can take up to 35 working days and exceptions apply.
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Eligibility still matters. The rule is tied to the customer’s circumstances, the payment service provider, the payment rail and the evidence of fraud. It is not a blanket refund for every transfer, and it does not automatically cover card purchases, international rails or payments outside the scheme’s scope. Report the incident to the provider immediately and follow its fraud-reporting route; delay can affect what the provider can do to stop the funds.
Outside the UK
There is no single worldwide reimbursement standard. Your country may have different unauthorised-payment duties, consumer-protection deadlines and complaint routes. A Wise or Revolut account opened in one country can therefore produce a different outcome from an apparently identical account opened elsewhere. Check the terms for the legal entity named in your app and contact your bank or police where local rules require a separate report.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What happens if Revolut or Wise fails?
Safeguarding is a custody arrangement, not deposit insurance
The FCA explains that e-money and payment institutions safeguard customer funds in segregated accounts or through an insurance or guarantee arrangement. They are not covered by the Financial Services Compensation Scheme (FSCS) merely because money appears as a balance in an app. If such a firm becomes insolvent, returning safeguarded funds can take time and may not be complete.
Wise says it does not lend customer money and instead safeguards it by holding funds in dedicated bank accounts or high-quality liquid assets. That protects the money through segregation, but it should not be described as an ordinary insured bank deposit.
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Deposits held with Revolut Bank UAB are insured by Lithuania’s Deposit and Investment Insurance scheme, subject to that scheme’s eligibility and limits. The protection applies to deposits at that legal entity, not automatically to every service displayed in a Revolut app.
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Revolut Bank UK and Revolut Ltd
Revolut announced that Revolut Bank UK Ltd became a UK bank in March 2026, supervised by the Prudential Regulation Authority and the Financial Conduct Authority. Eligible deposits with that bank entity can receive FSCS protection up to £120,000.
Revolut’s own help information says balances still held with Revolut Ltd remain under e-money safeguarding. It also says crypto, commodities and stocks are outside Revolut Bank UK FSCS protection. A UK customer therefore needs to identify both the entity and the product before assuming that the £120,000 limit applies.
How to identify the protection that applies to you
- Open the account, balance or product details in the app.
- Read the legal entity name and the account terms, not just the brand name.
- Check whether the money is a bank deposit, an e-money balance, an investment, a crypto holding or a commodity exposure.
- Confirm the relevant country’s insurance or safeguarding regime and its limits.
- Save a copy of the terms and entity information. The applicable entity can change as a provider migrates customers or launches a new bank.
Which service is the better fit for different risks?
| Your priority | More suitable starting point | Why | What you still need to do |
|---|---|---|---|
| Many in-app switches and rapid controls | Revolut | Its published feature set includes location rules, warnings, machine-learning detection, single-use virtual cards and extensive card controls | Configure the controls; defaults are not a substitute for reviewing alerts |
| Strong login and transfer authentication with a defined card-dispute route | Wise | Two-step verification, risk-based SCA, push alerts and a documented Visa/Mastercard dispute process | Enable push notifications and respond to evidence requests within the case |
| Protection against an APP scam in the UK | Neither can be selected by brand alone | The £85,000 rule depends on eligibility, Faster Payments or CHAPS, date and exceptions | Report immediately and verify how the provider classifies the payment |
| Statutory deposit protection | The account held with an eligible bank entity | Revolut Bank UAB and eligible Revolut Bank UK deposits have schemes that do not apply to Wise safeguarded balances | Confirm the exact entity and product in the app |
| Keeping a low-exposure online card | Either, if configured | Revolut offers single-use virtual cards; Wise offers digital cards and unused-payment-method controls | Use a separate card for subscriptions and monitor every notification |
This is a risk-based choice, not a universal ranking. A user who never enables alerts can be less protected in practice than a user who configures the less feature-heavy service carefully.
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Account and device checklist
- Use a unique, long passcode that you do not reuse for email or social media.
- Enable the strongest biometric option your phone supports and keep the operating system updated.
- Turn on two-step verification and push notifications; do not rely solely on text messages if a stronger supported method is available.
- Review logged-in devices and remove any phone or browser you no longer control.
- Keep your phone number and recovery details current, but never disclose a one-time code to a caller or “support” agent.
Card and payment checklist
- Freeze a card immediately when it is missing, copied or used unexpectedly.
- Use a digital or single-use virtual card for a one-off online merchant where the feature is available.
- Disable payment methods you do not use and enable location or merchant controls when your service offers them.
- Keep enough money for planned payments, rather than leaving an unnecessarily large balance exposed to everyday card use.
- Read every push alert before approving a transfer. A warning that identifies a new recipient or suspicious request is a reason to stop and verify independently.
Scam-resistance checklist
- Never approve a transfer because a caller claims to be from support, a bank, the police or a delivery company.
- End the call and contact the organisation through a number or website you already trust.
- Verify a new payee using a second channel. Do not use contact details supplied in the suspicious message.
- Be especially cautious with requests to “move your money to a safe account,” pay an urgent fee, or share your screen.
- If you made a transfer under pressure, report it as an APP scam immediately rather than waiting to see whether the recipient responds.
How to judge a security claim
Large protected-value figures, percentages and feature counts need context. Revolut’s more-than-$800-million figure is an estimate of potentially fraudulent transactions it says were prevented in 2024. The over-99% figure is a proportion of reported unauthorised-card-fraud cases in its 2025 report. Neither number states a loss rate per customer, a comparison group or the outcome of every reimbursement case.
Wise’s published dispute timeframes describe process duration, not approval rates. A seven-day initial review or a 30-day typical resolution does not mean every accepted claim is paid within that period, and a complex case can take up to 12 weeks.
The most useful evidence for your own decision is therefore operational: whether you can enable the controls you need, whether alerts arrive quickly, how clearly the provider identifies the legal entity, and which complaint or reimbursement rules cover the payment you are about to make.
Quick Recap
A practical decision before you choose
- Identify your main threat. If it is card theft or risky online shopping, compare virtual-card and freeze controls. If it is account takeover, compare device binding, biometrics and recovery procedures. If it is a scam transfer, start with your country’s APP rules.
- Identify the payment rail you use most. Card purchases, bank transfers, Faster Payments, CHAPS and international transfers can have different dispute and reimbursement rules.
- Identify the legal entity holding the balance. Do not infer deposit insurance from the app’s brand or colour scheme.
- Configure before funding. Turn on authentication and alerts, test a small legitimate transaction and learn where the freeze and report buttons are.
- Keep an independent recovery channel. Maintain access to your email, phone and identity documents, and store emergency contact instructions outside the banking app.
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