Weav review
Website and WhatsApp agents with human handoff, from a free plan to $29/month.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Weav combines AI customer support agents with a shared inbox for teams handling customer conversations. Agents can draw on a company’s website, documentation, and files to answer questions, carry out configured support actions, and hand conversations to teammates. Website chatbots and WhatsApp messaging make it relevant to small teams seeking automated support across those channels, while an API offers a route to custom workflows. Its scope is customer support rather than a general-purpose conversational platform, so teams should assess whether its channels and integrations match their service setup.
Pricing is organized across four monthly plans. Lite is free and includes Basic Helpdesk and Basic reports. Plus costs $29 per month and also lists Basic Helpdesk and Basic reports. Pro is $119 per month, adding Advanced Helpdesk, Advanced reports, automatic agent retraining, and standard integrations. Max is $359 per month, with Customizable Helpdesk and reports, scheduled agent retraining, and advanced integrations. The published description says plans are organized around monthly message volumes, teammate counts, and training-data limits. For a small team, Lite offers a way to start; Plus is the stated entry point for a paid plan, while Pro and Max add progressively more helpdesk, reporting, retraining, and integration capabilities.
The shared inbox, conversation escalation, and routing connect automation to human follow-up, which suits teams that want agents to handle routine questions without removing teammate involvement. WhatsApp, Stripe, Shopify, and Google Drive are the named integrations, and a REST API supports custom workflows. The integration set is relatively focused, and the supported-channel mix is website chat, email, and WhatsApp rather than voice. Weav lists GDPR compliance and email and documentation support. Teams that need those channels, configurable support actions, and handoff in one tool may find a fit; organizations prioritizing voice or a broader integration ecosystem should compare alternatives.
Weav pros and cons
- Where it wins
- Trains agents on company websites, documentation, and files
- Combines automated actions with a shared human-agent inbox
- Offers a free plan and WhatsApp messaging
- Where it doesn't
- Integrations listed are limited to WhatsApp, Stripe, Shopify, and Google Drive
- The channel mix covers website chat, email, and WhatsApp, not voice
- Advanced helpdesk and retraining features require higher-priced plans
Weav fact sheet, pricing and score →
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