WA Desk review
A WhatsApp helpdesk with routing, ticketing, automation, and team collaboration.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
WA Desk is a WhatsApp-focused customer support helpdesk for businesses and support teams. It connects a WhatsApp Business number to a shared team inbox, where agents can assign, track, and resolve conversations as tickets. Its core audience is teams that need structured WhatsApp support rather than a simple single-agent messaging inbox. Shared inbox collaboration includes internal notes, teammate mentions, canned responses with variables, and collision detection for simultaneous agent work.
Routing and workflow depth are the main reasons to consider WA Desk. Teams can assign conversations by keyword, round-robin rules, or manually, then use no-code chatbot flows, automation rules, after-hours replies, and business-hour schedules. Smart ticketing adds statuses and SLA timers, while analytics covers response times, resolution, agent performance, and CSAT. Multiple WhatsApp numbers can route conversations to separate departments or regions. The platform also connects with WhatsApp Business API, email, Gmail, Telegram Bot API, and SMS through Twilio or another provider.
The published monthly plans start with Starter at INR 1,499 for 3 agent seats and 1 WhatsApp number. It includes a shared team inbox, 50 canned responses, SLA management, and multi-channel support. Growth costs INR 3,499 per month and adds 10 seats, 3 WhatsApp numbers, advanced automations, broadcasts, CSAT, API access, and priority support. Enterprise includes unlimited seats and numbers, SSO/SAML, custom integrations, private deployment options, a dedicated account manager, SLA-backed uptime, and priority onboarding and training. WA Desk fits teams scaling structured WhatsApp operations; teams seeking a simple, low-cost personal inbox should look elsewhere.
WA Desk pros and cons
- Where it wins
- Routes conversations by keyword, round-robin, manual rules, or department.
- Combines SLA ticketing, chatbot flows, automation, and business-hour rules.
- Supports multiple WhatsApp numbers plus email, Gmail, Telegram, and SMS.
- Where it doesn't
- Starter is limited to 3 agent seats and 1 WhatsApp number.
- There is no self-serve free plan or verified trial duration.
- The platform is available through the web rather than native desktop apps.
WA Desk fact sheet, pricing and score →
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