Vivocha review
A contact-center platform combining live chat with voice, video, and co-browsing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Vivocha is a cloud customer engagement platform for organizations handling online service and sales conversations. It supports live chat across websites and mobile apps, alongside voice, video, click-to-call, callbacks, and messaging channels. Contact centers can also use co-browsing, screen sharing, page pushing, and form sharing to guide customers through online interactions. Mobile SDKs for iOS and Android, plus an API, extend the platform into branded applications and connected workflows.
Its strongest fit is for contact centers that need more than a website chat window. Proactive engagement rules and contextual operator assistance are designed to support targeted customer interactions, while silent monitoring and real-time supervisor dashboards provide oversight during active conversations. Media recording is available for Click2Call and Video Chat sessions. Integrations span CRM, customer-service and ticketing systems, CMS platforms, analytics suites, CTI, PBX, and SIP servers, giving Vivocha a broad contact-center integration profile. Organizations focused on voice-assisted digital service, guided browsing, or supervisor visibility should find this breadth relevant.
Vivocha is offered on a contact-sales pricing model, so purchase planning starts with a sales conversation rather than a published plan comparison. Its feature set is correspondingly broad: a team looking only for basic live chat may not need voice, video, co-browsing, mobile SDKs, recordings, or supervisor tooling. Chatbot connectivity is described through APIs and a Node.js SDK, while the platform’s main emphasis remains coordinated human interactions across web, mobile, and contact-center technologies. Choose Vivocha when those channels and oversight capabilities are central; choose a narrower chat product when simplicity is the priority.
Vivocha pros and cons
- Where it wins
- Combines chat, voice, video, callbacks, and click-to-call
- Adds co-browsing, screen sharing, page pushing, and form sharing
- Supports supervisor dashboards, recordings, APIs, and mobile SDKs
- Where it doesn't
- Pricing requires a contact-sales conversation
- Its broad contact-center scope may exceed simple chat requirements
- Chatbot support is described through API and Node.js SDK integration
Vivocha fact sheet, pricing and score →
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