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Vast Networks Hosted PBX review

#93 of 166 in Business Phone Systems

Core hosted PBX calling and routing features start at $15 per seat monthly.

3.0/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Vast Networks Hosted PBX is a managed cloud phone system for distributed teams, multi-site offices, and support or call-center operations. It provides business calling without on-site PBX hardware, with desk phones and desktop or mobile softphones. The published feature set also includes auto attendants, IVR, call queues, ring groups, conference rooms, hot desking, and number porting. Businesses that want a hosted PBX with core call-handling tools should consider it; teams that need clearly specified integrations across a broader platform ecosystem may want to compare alternatives.

According to the vendor's product information, the Hosted PBX plan starts at $15 per seat per month, billed monthly. It includes auto attendants and IVR, call queues and ring groups, voicemail transcription and email, on-demand call recording, desktop and mobile softphones, and one DID and E911 per seat. The starting price is not necessarily the final price: it depends on seat count and add-ons. Buyers should assess their expected seats and required add-ons when evaluating cost.

Call handling is a central strength: smart routing, IVR, queues, recording, transcription, conference rooms, and CRM features for call logging, screen pops, and click-to-dial cover a range of office and support needs. The service is delivered over Vast Networks' private fiber network, with 24/7 US-based support and email and phone support channels. Its listed integration category is CRM systems, described generically, and API is the only listed platform. That makes it a more natural fit for businesses prioritizing managed calling and core PBX functions than for buyers choosing mainly on named integrations or platform breadth.

Vast Networks Hosted PBX pros and cons

  • Where it wins
    • IVR, auto attendants, call queues, and ring groups support call handling.
    • Voicemail transcription, on-demand recording, and desktop and mobile softphones.
    • CRM call logging, screen pops, and click-to-dial are included.
  • Where it doesn't
    • Final pricing depends on seat count and add-ons.
    • CRM integrations are described broadly, without named systems.
    • The listed platform is API, rather than a broader platform set.

Vast Networks Hosted PBX fact sheet, pricing and score →

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