Userlytics review
A broad research platform for teams that need advanced metrics and participant recruitment.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Userlytics is a remote UX research and usability testing platform for enterprises, government organizations, nonprofits, agencies, startups, product teams, designers, and marketers. It supports moderated and unmoderated studies across websites, mobile apps, desktop applications, prototypes, advertisements, and digital content. Researchers can recruit from a global panel of more than 2 million participants or bring their own participants. Methods include surveys, card sorting, tree testing, quantitative testing, and time-on-task testing, with studies available across web, Windows, macOS, iOS, and Android.
Pricing covers several operating models. Project Based supports one-off usability testing without a subscription and requires a minimum purchase of five participant sessions. Enterprise is priced at $34 per participant session with annual billing, including unlimited seats and accounts, panel and bring-your-own-participant testing, and annual volume discounts. Premium costs $699 per month billed annually for five seats, unlimited unmoderated and quantitative bring-your-own-participant testing, 50 moderated bring-your-own-participant sessions, and 50 AI transcriptions per month. Advanced costs $999 per month billed annually for ten seats, unlimited unmoderated, moderated, and quantitative bring-your-own-participant testing, and 200 AI transcriptions per month. Limitless adds unlimited accounts, tests, participants, and concurrent tests.
The platform’s strongest fit is for research programs that need both participant access and detailed measurement. Moderated sessions include audio and video recording, while unmoderated studies can capture screen, audio, and video. Branching logic supports customized study paths, and picture-in-picture recording shows the participant, screen, and audio together. Metrics include NPS, SUS, success or failure, and time on task, while AI-powered UX analysis and transcriptions support review of study results. Userlytics suits teams running varied, recurring research programs; teams focused on simpler testing workflows, lower recurring costs, or integrations should consider another option.
Userlytics pros and cons
- Where it wins
- Recruit from a global panel of more than 2 million participants
- Covers moderated, unmoderated, quantitative, and prototype testing
- Includes advanced UX metrics, AI analysis, and transcriptions
- Where it doesn't
- Premium starts at $699 per month billed annually
- Pricing is complex across project, participant, and subscription plans
- Lacks integrations for broader workflow connectivity
Userlytics fact sheet, pricing and score →
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