Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Twilio Flex pricing

#19 of 120 in Call Center SoftwareCustomer Service - Enterprise SoftwareCloud Communication PlatformContact Center Payments Software+3 more

Twilio Flex costs from $35/user/mo on its cheapest paid plan; 3 plans in all, as listed on twilio.com — prices checked 23 Sep 2026.

7.6/10Editor score
Visit Twilio Flex
Twilio Flex7.6 Visit Twilio Flex

Twilio Flex pricing at a glance

Plans Paid No free plan — trial or paid only. Prices checked 23 Sep 2026.
See plans on twilio.com

Twilio Flex plans & pricing

PlanPriceKey limits
User + usage$35/user/mo Only available for Flex deployments on an existing Twilio account.
  • Twilio services used with Flex are billed separately by usage.
Named user pricing$150/user/mo Billed per named user per month.
  • Named users include agents, supervisors, and administrators.
Active user hour pricing$1/user usage-based Per active user hour.
  • Usage-based pricing for active user hours.

Prices as published by the vendor on twilio.com, checked 23 Sep 2026; taxes and regional pricing may differ. We do not change a plan's price or its limits — this table is what the vendor's own pricing page said on that date.

What the price includes

  • Built for
    Small business, Mid-market, Enterprise
  • Integrations
    4 integrations: Twilio Studio, Twilio TaskRouter, Twilio Functions, Twilio Pay
  • Free plan
    No
  • Paid from
    $35/user/mo
  • Outbound dialer
    Yes

Our full Twilio Flex verdict, fact sheet and score →

Prices checked by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated · How we research and update