TimelinesAI review
A CRM-focused WhatsApp workspace with plans that add shared inbox and broadcast capabilities.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
TimelinesAI connects WhatsApp conversations with CRM systems for sales, support, and other business teams. Its web app, Chrome extension, and API support teams managing multiple WhatsApp accounts, with shared conversations, assignment, and internal notes intended to keep customer context available across colleagues. CRM synchronization covers contacts, chats, and conversation history, making the product most relevant to organizations that want WhatsApp activity connected to their existing customer records.
The published monthly plans are priced per seat: CRM Integration costs $25, Shared Inbox (Chat View) costs $40, and Mass Messaging costs $60. The CRM Integration tier is the entry point; the higher tiers add shared inbox and mass messaging capabilities respectively. The product also offers a 10-day free trial, but no free plan. Teams should compare the required capabilities with the plan names and prices before choosing: a team primarily seeking CRM synchronization has a lower starting tier than one needing a shared inbox or broadcasts.
Its integration set includes HubSpot, Pipedrive, Salesforce, Zoho, monday.com, Close CRM, Bitrix24, GoHighLevel, Copper, Zapier, and Make. Beyond integrations, TimelinesAI offers reusable personalized templates with rich media, workflow automation, a public API, webhooks, AI-powered auto-replies, and ChatGPT-based summaries. WhatsApp numbers can connect through QR-based connections, coexist with the WhatsApp Business app, or use Meta’s official WhatsApp Business API. QR-connected numbers are described as having no Meta per-message fees; Meta sets eligibility, rules, and fees for official API numbers. Choose TimelinesAI when CRM synchronization and multi-account team handling matter; teams seeking a free plan or the lowest-cost access to advanced capabilities should weigh the tiered pricing carefully.
TimelinesAI pros and cons
- Where it wins
- Syncs WhatsApp contacts, chats, and history with CRM systems
- Shared inbox supports assignment, internal notes, and team collaboration
- Includes broadcasts, templates, workflows, APIs, and webhooks
- Where it doesn't
- No free plan; monthly pricing starts at $25 per seat
- Shared Inbox and Mass Messaging require higher-priced plans
- Meta sets eligibility, rules, and fees for official API numbers
TimelinesAI fact sheet, pricing and score →
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