Telecom Metric Cloud PBX review
A multi-location cloud PBX with softphones, routing, conferencing, and integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Telecom Metric Cloud PBX is a hosted business phone system for organizations managing voice communications across multiple locations. It combines a cloud PBX management console with IP phone and softphone control, desktop and mobile apps, auto attendants, interactive voice response, presence management, conferencing, voicemail-to-email, speech transcripts, and E911 service options. Its stated company-size fit spans small, mid-market, and enterprise organizations, with deployment across web, Windows, macOS, iOS, and Android.
Integration coverage is a central part of the product’s role in a business communications stack. It connects with Office 365, Microsoft Outlook, Salesforce, Microsoft Dynamics, Microsoft Exchange 2013, Google Contacts, Zendesk, Freshdesk, LDAP, ODBC, TAPI, and Datev. Hotel Module, Fidelio Certified, and Mitel Compatible support extend the fit into specific operational environments. These connections, alongside advanced call routing and multiple business numbers, make the system more relevant to teams that need phone activity coordinated with customer, directory, or business application workflows.
Pricing is handled through a solution specialist rather than a listed self-serve tier structure. Support channels include email, chat, phone, ticket, and documentation, with 24/7 support available. Telecom Metric positions the service with Canadian-hosted infrastructure, redundancy, encryption, managed support, and sector coverage that includes healthcare, education, government, and financial services. Choose it when centralized PBX control, multi-location routing, conferencing, softphones, and business integrations matter together. Teams seeking a simple phone service or published plan selection should consider a more narrowly focused alternative.
Telecom Metric Cloud PBX pros and cons
- Where it wins
- Advanced routing, auto attendants, IVR, and multi-location ring groups
- Desktop and mobile softphones with IP phone firmware deployment
- CRM, business application, conferencing, transcription, and E911 support
- Where it doesn't
- Pricing requires contacting a solution specialist
- Feature breadth may exceed the needs of simple phone setups
- Positioning is centered on Canadian businesses and organizations
Telecom Metric Cloud PBX fact sheet, pricing and score →
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