TabaTalk AI Speech Analytics review
Live call analytics with transcripts, scoring and CRM syncing, from $75 per user monthly.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
TabaTalk AI Speech Analytics is a call analysis feature in TabaTalk’s cloud contact center platform, designed for contact center teams and managers. It records and transcribes calls, provides searchable transcripts, summaries and scores, and places topic tags along call timelines. Live transcription monitoring and sentiment analysis give managers ways to follow conversations and review calls. It is a better fit for teams seeking analytics alongside contact center functions than for buyers looking for a standalone analytics product.
Plan choice matters: according to the vendor’s listed plans, Connect costs $49 per user per month and includes softphone, SMS, web chat, routing and queuing, and CRM integrations. It does not list Speech Analytics. The feature appears in Elevate, at $75 per user per month, alongside an AI predictive dialer, omnichannel, chatbot, APIs and webhooks. Optimise has flexible pricing, custom agreements, guided onboarding and training, and bespoke integrations. Buyers should compare the Elevate price—not Connect’s entry price—when evaluating access to speech analytics.
The analytics combine live transcription, searchable calls, sentiment and conversational cue scoring, automated call scores and summaries, and topic tags displayed on a call timeline. CRM syncing covers recordings, summaries and scores. Listed integrations include HubSpot, Salesforce, Zoho, Microsoft Dynamics, Bitrix24, Zapier and Make.com, which may suit teams connecting call review to existing customer workflows. TabaTalk lists two-factor authentication and cloud deployment. Small teams that want call analytics within a contact center suite may find the plan structure relevant; buyers needing a standalone tool, a non-web platform, or speech analytics at the lowest-priced tier should consider alternatives.
TabaTalk AI Speech Analytics pros and cons
- Where it wins
- Monitors live transcription and makes call transcripts searchable
- Adds sentiment cues, topic tags, automated scores and summaries
- Syncs recordings, summaries and scores with listed CRM tools
- Where it doesn't
- Speech Analytics is included in Elevate, not the $49 Connect plan
- Web is the only listed platform
- Optimise uses flexible pricing and custom agreements
TabaTalk AI Speech Analytics fact sheet, pricing and score →
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