Support (Shared Inbox) review
A low-cost shared inbox with ticket workflows and AI assistance for email support.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Canary Mail’s Support (Shared Inbox) gives customer-facing teams a shared place to manage support email. It combines ticket assignment and status tracking with tags, internal notes, and @mentions, so it suits small teams that need to coordinate replies without moving beyond email. Shared templates, automated follow-ups, and assignment rules help structure repeat work, while AI-assisted replies and chatbot deflection add automation to the inbox. It is a focused email-support option rather than a broad multichannel service platform.
The published monthly plans start with Starter at $10 per user. It includes an AI chatbot, shared inbox, internal chat and mentions, a built-in helpdesk, ticket status and assignment, and shared templates. Business costs $20 per user monthly and adds AI agent assistance, an AI issue analyzer, lite integrations and analytics, and CSAT. Scale is $30 per user monthly, adding API access, SSO and directory sync, advanced integrations and analytics, and priority support. A 14-day trial is available. This makes Starter the clearest fit for teams prioritizing shared email and basic workflows; teams needing the higher-tier AI and reporting options should compare the added cost with their needs.
The listed integrations are Gmail, Microsoft 365, and IMAP, and the product is cloud-based, with web, Windows, macOS, and iOS platforms. Email is the only stated support channel, so organizations looking for phone or chat case management should consider another product. Compliance listings include GDPR, HIPAA, and SSO/SAML. The feature set does not include help center or SLA management capabilities, making this a better match for lean email-first teams than service operations that depend on formal self-service or response-time controls.
Support (Shared Inbox) pros and cons
- Where it wins
- Assign tickets, track status, and organize messages with tags.
- Collaborate with internal notes, mentions, and shared templates.
- Starter includes a shared inbox and AI chatbot for $10 per user monthly.
- Where it doesn't
- Email is the only listed support channel.
- Starter lacks the AI agent assistance and analytics listed for Business.
- No help center or SLA management features are listed.
Support (Shared Inbox) fact sheet, pricing and score →
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