Stept review
A flexible open-source support stack for teams that want AI with human control.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Stept is an open-source customer support platform for teams that want AI-assisted service operations under their own control. It combines a knowledge-grounded AI agent with a shared inbox, help center, product tours, automation, reporting, and multichannel deployment. Support teams can handle email, messaging platforms, web widget, and API conversations while keeping human assignment, collaboration, and approval controls in the workflow.
The plan structure gives teams a clear deployment choice. Self-hosted is free forever and includes every channel, unlimited seats, an AI agent with your own model key, knowledge base and RAG capabilities, product tours, checklists, surveys, and Docker Compose deployment with Postgres or SQLite. Cloud is listed at $19 per seat per month with everything in self-hosted, plus managed Postgres, nightly backups, automatic updates, and email support. Business is listed at $49 per seat per month and adds custom roles, an audit log, SLA management, working hours, and priority support. Stept states that Cloud is free during early access and that the displayed Cloud and Business prices are upcoming pricing.
Its ecosystem is broad for a support-focused product: integrations include Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, Notion, Confluence, Google Drive, Zendesk, GitHub, and Microsoft 365. The Chrome extension supports recorded product tours, while AI-guided actions can operate on customer interfaces with consent and human approval. Rules, macros, campaigns, SLAs, webhooks, and reporting for volume, resolution rate, CSAT, and AI deflection extend the operational layer. Stept suits teams prioritizing self-hosting, knowledge-grounded automation, and shared inbox control. Teams seeking a visual builder should consider a dedicated builder with that configuration model instead.
Stept pros and cons
- Where it wins
- Free self-hosting with unlimited seats and every channel
- Grounded AI agent with knowledge ingestion and approval controls
- Shared inbox, automation, reporting, and multichannel support
- Where it doesn't
- Self-hosting requires your own model key
- Cloud and Business prices are listed as upcoming pricing
- No visual builder is presented for configuring experiences
Stept fact sheet, pricing and score →
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