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Spidergap review

#39 of 49 in Employee Survey Software

A focused 360° feedback platform with development planning and anonymized reporting.

5.3/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Spidergap is a web-based 360° feedback platform for organizations, HR teams, managers, consultants, and employees. It supports customizable questionnaires, feedback collection from multiple roles, anonymized feedback, employee-friendly reports, personal development plans, impact surveys, and industry benchmarking. Its clearest fit is for leadership development, employee development, and structured feedback programs rather than broad employee engagement measurement.

Pricing is organized across three annual plans. Starter costs $1,099 per year and includes a best-practice questionnaire template, fully customizable questionnaires, flexible feedback collection, employee-friendly reports, personal development plans, and anonymized feedback. Pro costs $2,199 per year and adds self-enrollment, file hosting, report page controls, and Single Sign-On. Enterprise adds volume discounts, a dedicated account manager, a 99.5% uptime guarantee, and custom legal agreements. The tier structure gives smaller programs a defined starting point while adding administration, access, and account support for larger deployments.

Spidergap’s strongest distinction is its narrow focus on 360° feedback and the follow-through around it. Personal development plans, impact surveys, benchmarking, and Excel exports extend the workflow beyond collecting responses. Anonymized feedback and employee-friendly reports are also central to how results are presented. Organizations seeking a dedicated development-feedback process should find the feature set aligned with that goal. Teams primarily looking for recurring pulse checks, general engagement surveys, or a broader employee-survey suite should choose a product built around those use cases instead.

Spidergap pros and cons

  • Where it wins
    • Customizable questionnaires support feedback from multiple roles.
    • Anonymized reports and development plans turn feedback into action.
    • Benchmarking, impact surveys, exports, and SSO support broader programs.
  • Where it doesn't
    • Focused on 360° feedback rather than general engagement surveys.
    • No free plan; annual pricing starts at $1,099 per year.
    • Available on the web, with advanced features reserved for higher tiers.

Spidergap fact sheet, pricing and score →

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