Sendiee Teambox review
Affordable omnichannel collaboration with AI handoff, assignment controls and native apps.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Sendiee Teambox is a shared customer-conversation inbox for support and sales teams handling messages across WhatsApp, Instagram, Messenger and LINE. It combines unified conversations with manual, rules-based and AI-assisted assignment, team roles, permissions, statuses, templates, translation and conversation insights. The product is available through web, Windows, macOS, iOS, Android and API access, making it suited to teams that need coordinated customer replies across desktop and mobile devices.
The freemium structure gives smaller teams a starting point with the Free plan, which includes 1 channel, 1 AI assistant, 1,000 contacts, 1,000 conversations per month and 1 team member. According to the vendor's pricing page, Growth costs $13 per month billed annually and adds 2 AI assistants, 5,000 contacts, 10,000 conversations, 5 team members and API access. Pro costs $25 and adds 2 channels, 3 AI assistants, 30,000 contacts, a shared inbox, 10 users and 5 agents, plus priority support. Business costs $34 and adds 3 channels, 6 AI assistants, 80,000 contacts, AI calling, 20 users, 10 agents and 3 teams. Creator Lite costs $12, while Creator Plus costs $17, with Instagram and Messenger-focused features.
Its strongest fit is for teams that value structured collaboration rather than a single-channel inbox. Assignment history, advanced filters, team and agent insights, quick replies, inline translation and AI summaries support organized workflows, while integrations include Shopify, Zoho and Meta Pixel CAPI. Native notifications extend that workflow beyond the browser. The main trade-off is tier progression: channel counts, contact limits, shared inbox access, analytics and support levels vary by plan. Teams needing only one channel may find the Free plan sufficient; teams needing broader channel coverage, larger limits or custom integrations should consider Business or Enterprise.
Sendiee Teambox pros and cons
- Where it wins
- Unified inbox for WhatsApp, Instagram, Messenger and LINE
- AI-to-human handover with summaries and assignment controls
- Native web, desktop and mobile apps with notifications
- Where it doesn't
- The Free plan is limited to 1 channel and 1 team member
- Listed paid prices are monthly equivalents billed annually
- Advanced capacity and features require higher-tier plans
Sendiee Teambox fact sheet, pricing and score →
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