SelectVoice Cloud Voice review
A broad business phone system for mid-market teams that need advanced routing and CRM workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SelectVoice Cloud Voice is a hosted VoIP and unified communications platform for UK businesses. It combines HD calling with Windows and Mac softphones, iOS and Android apps, auto attendant menus, time-based routing, hunt groups, simultaneous ring, and voicemail-to-email transcription. Mid-market and enterprise organisations can also use call queues, wallboards, callbacks, skills-based routing, call recording, and optional AI communication features. Cloud and self-hosted deployment options support organisations with different infrastructure and connectivity requirements.
Pricing is handled through sales or channel partners rather than published plan tiers, so buyers should expect a tailored purchasing process. The platform has a wide ecosystem, with 300 integrations and named connections for Salesforce, HubSpot, Xero, Zendesk, and Microsoft Dynamics 365. Microsoft Teams Direct Routing and presence sync support Teams-based telephony, while CRM screen pop, click-to-dial, call logging, and contact sync connect calling with customer workflows. REST API and webhook access extend that fit for teams with internal development resources.
The strongest case for SelectVoice Cloud Voice is a mid-market contact centre that needs more than basic business calling: custom routing, queues, wallboards, callback handling, transcription, CRM workflows, and Teams integration are all covered. Buyers should be prepared to assess the service through a sales or channel-partner conversation and to determine which capabilities fit their deployment. Smaller organisations seeking a simpler phone system may find this breadth unnecessary, while teams needing advanced routing and multiple business-system connections have a clearer reason to consider it.
SelectVoice Cloud Voice pros and cons
- Where it wins
- Advanced queues, wallboards, callbacks, and skills-based routing
- Teams Direct Routing, presence sync, CRM workflows, and REST API access
- Web, desktop, and mobile apps with cloud or self-hosted deployment
- Where it doesn't
- Evaluating cost requires contact with sales or a channel partner
- Its broad feature set may exceed the needs of smaller teams
- UK business focus may be less suitable for organisations with different requirements
SelectVoice Cloud Voice fact sheet, pricing and score →
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