RingByName review
A business phone system centered on receptionist, routing, and call-queue controls.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
RingByName is a cloud-based business phone system for small businesses, enterprises, and nonprofit organizations. Its hosted PBX combines virtual receptionists and custom call trees with call routing, voicemail, business SMS, conferencing, reporting, and web and mobile apps. The feature mix suits teams that need to direct incoming calls across departments and give supervisors tools to monitor active calls. Organizations looking primarily for a basic calling service may find its routing and queue features more than they need.
Call handling is the clearest reason to consider RingByName. Advanced routing, forwarding, hunt groups, and department rollover support more deliberate distribution of incoming calls; queues, monitoring, whisper, barge, and reporting add supervisor oversight. Voicemail notifications can arrive by email or mobile app, and transcription and AI voice-to-text alerts help teams review messages. Business SMS and eFax broaden the communications toolkit. RingByName also lists 1,000 integrations, including HubSpot, Microsoft Teams, Salesforce, Office 365, Zapier, Google Contacts, and QuickBooks, alongside a click-to-call browser extension. Its web, Windows, macOS, iOS, and Android availability gives teams several ways to access the service.
According to the published plans, pricing starts at $19.95 per user per month with annual billing, and varies by user-volume tier and contract term. The listed Essential plan is $34.95 per user per month annually or $37.95 monthly, with unlimited USA and Canada calling. Advanced is $44.95 annually or $47.95 monthly, also with unlimited USA and Canada calling. Enterprise is listed at $54.95 per user per month annually and includes unlimited worldwide calling. There is no free plan. Buyers should compare the price for their volume and term before choosing; RingByName is a stronger fit for teams that need receptionist and supervisor controls than for those seeking a free or narrowly focused phone line.
RingByName pros and cons
- Where it wins
- Custom call trees, advanced routing, hunt groups, and department rollover
- Queues, monitoring, whisper, barge, and reporting support supervisor workflows
- Works across web, desktop, mobile, and browser extension
- Where it doesn't
- No free plan is offered
- Essential and Advanced focus on USA and Canada calling
- Pricing varies by user-volume tier and contract term
RingByName fact sheet, pricing and score →
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