Netcall Omnichannel Contact Centre review
Broad channel coverage, routing and workforce tools for mid-market and enterprise contact centres.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Netcall Omnichannel Contact Centre, marketed as Liberty Converse, is a cloud contact centre platform for organisations managing customer conversations across voice, email, SMS, chat, social media, video and callbacks. Its mix of inbound and outbound capabilities, routing, self-service and workforce tools makes it a fit for mid-market and enterprise teams with varied service operations. Netcall positions the product for complex, regulated and high-volume organisations, including healthcare, government, financial services and housing.
The product brings together IVR and drag-and-drop contact-flow design, intelligent and skills-based routing, AI virtual assistants and chatbots, and a unified agent desktop with customer context and interaction history. CRM and ticketing-system integration, workflow automation, outbound campaign management, and workforce forecasting, scheduling and resource allocation extend it beyond handling calls. Recording, quality management, monitoring, speech analytics, transcription and sentiment analysis support interaction review. PCI DSS-compliant agent-assisted, IVR and chat payments are a specific option for organisations taking payments during service interactions. The channel breadth and operational tooling are useful where teams need a shared contact-centre environment rather than a voice-only service.
Published pricing and plan limits are not available on the reviewed official pages, so buying requires contacting sales; teams comparing tools by listed subscription price may find that a less direct process. The listed integrations include CRM systems, ticketing systems, Microsoft Teams and APIs, but the integration specifics are broad, so organisations should clarify support for their required systems before choosing it. Deployment is cloud, with web listed as the platform. Its wide scope is most relevant to organisations that need multiple channels and workforce controls; a team seeking a narrowly focused, transparently priced tool may prefer an alternative. Netcall plc is based in Bedford, United Kingdom, and was founded in 1984.
Netcall Omnichannel Contact Centre pros and cons
- Where it wins
- Handles voice, email, SMS, chat, social media, video and callbacks
- Combines skills-based routing, IVR and AI virtual assistants
- Includes workforce management, interaction monitoring and PCI DSS-compliant payments
- Where it doesn't
- Pricing requires contacting sales
- Cloud deployment and web access may not suit other deployment needs
- Integration information is broad, covering CRM systems, ticketing systems, Teams and APIs
Netcall Omnichannel Contact Centre fact sheet, pricing and score →
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