MyOperator review
A broad IVR and omnichannel contact center platform for Indian teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
MyOperator is a cloud contact center and business communication platform for businesses in India. It brings together multilevel IVR, smart call routing, inbound and outbound calling, virtual numbers, call recording, tracking, analytics, WhatsApp messaging, SMS, CRM integrations, APIs, and AI chat and voice bots. Teams can work through web, Android, iOS, a Chrome extension, or API access, with tools for outbound dialers, peer-to-peer campaigns, IVR campaigns, and shared communication workflows. It is suited to contact centers that need more than basic call menus, especially those coordinating voice, WhatsApp, CRM activity, and supervisor oversight.
The published plans show three defined tiers before Enterprise. Sedan costs 5,000 INR per month when billed annually and includes an IVR system, unlimited in-out calling, call recording, WhatsApp chat and broadcasts, plus team and department setup. SUV costs 15,000 INR per month when billed annually and adds higher calling capacity, Web Call with whispering and barging, smart IVR and routing, after-call WhatsApp automation, CRM and 100+ integrations, webhooks, and API access. AI Team includes voice and/or chat AI agents, workflows, agent management, human handover, and an AI Agent Manager, while Enterprise adds custom deployment, custom users and channels, a dedicated Customer Success Manager, SLA-backed uptime, governance, audit logs, and quarterly business reviews. GST is additional, and AI Team and Enterprise pricing is custom.
Its ecosystem is a clear fit for teams already working with Shopify, Zoho, Salesforce, HubSpot, or Freshdesk. Automatic call-log synchronization, public APIs, webhooks, WhatsApp broadcasts, and supervisor tools give larger operations several ways to connect customer conversations with existing processes. The breadth also means MyOperator is better suited to organizations managing multiple channels than to a small team needing only a basic IVR. Teams seeking a free starting tier or straightforward month-to-month pricing should consider an alternative; teams that need Indian-focused omnichannel calling, campaign tools, recording, and AI options have a wider set of capabilities to evaluate here.
MyOperator pros and cons
- Where it wins
- Multilevel IVR, smart routing, and inbound/outbound campaigns
- WhatsApp, call recording, analytics, APIs, and AI voicebots
- Web Call includes supervisor whispering and barging
- Where it doesn't
- No free plan
- Paid plans are billed annually, with GST additional
- AI Team and Enterprise pricing is custom
MyOperator fact sheet, pricing and score →
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