LINE WORKS review
A LINE-connected team workspace with messaging, collaboration, calls, and administration.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
LINE WORKS is a business communication and collaboration platform from LINE WORKS Corp. It brings one-to-one and group messaging together with notes, events, tasks, folders, calendars, boards, surveys, contacts, voice and video calls, screen sharing, and file collaboration. The platform is designed for companies and teams that need centralized administration and business-oriented security, with web, Windows, macOS, iOS, Android, and API access. Its LINE connectivity also supports communication with LINE users and LINE WORKS users outside the organization.
The plan structure follows a freemium model. The Free plan supports 30 members, while the paid lineup includes Standard and Advanced tiers with annual and monthly options; paid plans support unlimited users. A 30-day free trial is also listed. The published plan comparison shows limited message retention on lower tiers and six-month downloadable retention on higher tiers. That makes the choice between Free, Standard, and Advanced important for organizations that need longer access to past conversations or more administration capacity. According to the vendor's pricing page, prices are listed in JPY before tax.
LINE WORKS is particularly suited to organizations already connected to LINE or working with external LINE users. Its ecosystem includes LINE, ServiceNow, King of Time, Kincone, Vectant SDM, あんしんマネージャー, White Cloud SSO, and Gluegent Gate, while API connectivity supports external business systems. Centralized administration, access controls, monitoring, and logs suit teams that need an organized business workspace rather than chat alone. Organizations seeking a LINE-connected collaboration hub should consider it; teams without a LINE-related workflow or those requiring unrestricted history on the Free plan should look closely at the paid tiers or alternatives.
LINE WORKS pros and cons
- Where it wins
- Connects with LINE users and external LINE WORKS users
- Combines chat, calendars, tasks, folders, calls, and screen sharing
- Provides centralized administration, access controls, monitoring, and logs
- Where it doesn't
- Free-plan message retention is limited
- The product is most relevant to organizations connected to LINE
- Advanced administration features are tied to paid plans
LINE WORKS fact sheet, pricing and score →
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