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KrispCall review

#51 of 166 in Business Phone SystemsVirtual Phone Number ServicesVoip SoftwareCall Center Software

A flexible omnichannel phone system for small teams, with usage-based considerations.

3.8/10Editor score
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KrispCall3.8 Visit KrispCall

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

KrispCall is a cloud-based business phone and communication platform for startups, small businesses, sales teams, customer-support teams, and larger organizations. It brings virtual local, mobile, toll-free, and multiple phone numbers together with browser, iOS, Android, Chrome extension, and API access. Core capabilities include calling, SMS, MMS, voicemail, multi-level IVR, call routing, recording, transcription, analytics, CRM integrations, and AI features such as summaries and message assistance.

The published plans show Starter at $15 per user per month with monthly billing or $12 per user per month with annual billing. Both versions support up to 5 users, one free US, UK, or Canada number per user, multi-level IVR, and 100+ integration platforms. Advance costs $40 monthly or $32 with annual billing and adds support for up to 50 users, call recording, a power dialer, bulk SMS campaigns, and Salesforce integration. Max adds no member limit, unlimited inbound and outbound calling subject to fair usage, and 1,000 eligible SMS segments per user per monthly usage cycle. Enterprise adds a custom uptime SLA, dedicated manager and onboarding, advanced admin controls, priority support, and custom invoicing and procurement. Calling, SMS, MMS, phone numbers, and some add-ons may carry separate usage or number charges.

KrispCall fits teams that want one workspace for voice and messaging across web and mobile, particularly when routing, voicemail transcription, call monitoring, and sales workflows matter. Its integration list includes HubSpot, Salesforce, Pipedrive, Zoho CRM, Zapier, Zendesk, Slack, and Microsoft Teams, while international numbers are supported in more than 100 countries. Teams needing Windows or macOS desktop applications today should consider another option, and organizations requiring predictable all-in pricing should examine usage and number charges closely. Smaller teams can start with Starter; growing sales or support operations have a clearer case for Advance or higher tiers.

KrispCall pros and cons

  • Where it wins
    • Starter includes up to 5 users and a free US, UK, or Canada number per user
    • Unified Callbox combines calls, SMS, MMS, and voicemails
    • Advanced tiers add recording, dialers, analytics, AI, and CRM integrations
  • Where it doesn't
    • No free plan is available
    • Calling, messaging, numbers, and some add-ons may incur separate charges
    • Windows and macOS desktop apps are listed as coming soon

KrispCall fact sheet, pricing and score →

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