Key Survey review
A strong fit for enterprise surveys needing offline collection and flexible hosting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Key Survey is an enterprise survey platform from FORM for collecting, managing, analyzing, and acting on feedback. It supports customer satisfaction, employee engagement, market research, enterprise feedback, and data-collection programs. Survey builders can create multilingual forms with multiple question types, then use skip, branch, range, show/hide, and other advanced logic. Distribution covers email, portals, mobile apps, and webpages. Reporting includes filters, dashboards, exports, and in-app live reporting. Mid-market and enterprise organizations are the clearest fit, particularly those running company-wide programs or offline collection.
The Starter plan includes advanced logic, multilingual surveys, in-app live reporting, custom survey design, and mobile/offline apps. Enterprise adds unlimited surveys, unlimited responses, unlimited reporting, advanced logic, custom survey design, and API and integration. Both plans use contact-sales pricing, while Starter is described as a 30-day trial rather than a perpetual free plan. That makes the product easier to assess before purchase, but the buying process requires a sales conversation and does not provide a public paid amount. Organizations comparing tools primarily by transparent self-serve pricing may prefer an alternative.
Key Survey’s stronger case is its deployment and governance range: teams can choose SaaS or self-hosting, use SAML single sign-on and user permissions, and connect through Web Services and JavaScript APIs or push notifications. Workflow automation adds tasks, alerts, and follow-up actions, while mobile and offline collection supports programs beyond standard web forms. Salesforce is the listed integration, so teams with a broader prebuilt-app requirement should check fit before choosing it. Pick Key Survey for controlled, multilingual, offline-capable enterprise programs; look elsewhere if you need a broad integration catalog or fully self-serve pricing.
Key Survey pros and cons
- Where it wins
- Advanced logic supports skip, branch, range, and show/hide rules
- Mobile and offline apps support field data collection
- SaaS and self-hosting options with SAML SSO and permissions
- Where it doesn't
- Paid pricing requires a sales conversation
- No perpetual free plan is available
- Salesforce is the listed integration
Key Survey fact sheet, pricing and score →
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