Infreemation Correspondence review
A focused system for capturing, routing and approving correspondence across multiple channels.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Infreemation Correspondence is a cloud-based correspondence management system from Digital Interactive Ltd. It is designed for public-sector organisations handling parliamentary questions, ministerial correspondence, enquiries, feedback, comments and suggestions. The system accepts correspondence from email, websites, social media, postal mail, telephone and fax, then supports assignment to users, groups or departments. Its focus is operational control over incoming correspondence rather than broad customer communications authoring.
For routing and accountability, the product covers the main stages of a correspondence case. Configurable response and internal deadlines help teams manage time-sensitive work, while event timelines, audit trails and action logging record activity. Automated acknowledgements can include custom reference numbers, and workflow tracking continues through approval and sign-off. Reports cover feedback, campaigns and events. A 30-day free trial is advertised, and the published licensing model is a site licence with unrestricted and unlimited access for users; pricing is handled through contact with the vendor.
The product fits organisations that need a central process for receiving, assigning, monitoring and approving correspondence across varied channels. Its narrow focus can be useful where traceability, deadlines and departmental routing matter more than message creation or campaign personalization. The published positioning does not include verified composition, personalization, integrations or API access, so teams seeking a broader communications platform should consider alternatives with those capabilities. Infreemation Correspondence is the stronger fit for public-sector correspondence operations that need workflow visibility and formal sign-off through a web-based deployment.
Infreemation Correspondence pros and cons
- Where it wins
- Captures correspondence from email, websites, social media, postal mail, telephone and fax
- Routes cases to users, groups or departments with configurable deadlines
- Tracks approvals with timelines, audit trails, acknowledgements and action logs
- Where it doesn't
- Does not provide verified composition or personalization capabilities
- Integrations and API access are not included in the published positioning
- Web-only deployment may not suit organisations requiring other platform options
Infreemation Correspondence fact sheet, pricing and score →
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