ICTBroadcast review
A broad self-hosted dialer suite for teams needing multi-tenant control and flexible campaigns.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ICTBroadcast is a multi-tenant call center and telemarketing platform for call centers, BPOs, enterprises, IT service providers, and telecom resellers. It supports predictive, progressive, power, preview, and manual dialing, alongside voice, SMS, fax, email, IVR, campaign management, agent tools, call recording, reporting, and REST APIs. Deployment options include self-hosted software and hosted cloud deployment, with web, Linux, API, and self-hosted availability. White-label branding and multi-tenant administration make it particularly suited to providers operating multiple customer environments.
Pricing is structured around one-time license packages rather than a free plan. Enterprise 5 costs $299 and includes a lifetime Enterprise license; Enterprise 10 costs $399, and Enterprise 50 costs $499, both with lifetime Enterprise licenses. Enterprise 100 is $999, Enterprise 200 is $1,599, Enterprise 500 is $2,999, and Enterprise 1000 is $4,999, each with an Enterprise license. The SP-50 Service Provider Edition costs $1,500 one time. These tiers give buyers a clear license ladder, while the Enterprise 1000 listing should be reviewed carefully because it says 500 lines/channels despite the plan name.
Its ecosystem is a strong part of the offering. CRM integrations cover SugarCRM, SuiteCRM, vTiger, Pipedrive, Salesforce, HubSpot CRM, Zoho CRM, Insightly, Espo CRM, Freshsales, Zendesk, Freshworks, Netsuite CRM, Streaks, and Nutshell. Campaign scheduling, monitoring, DNC controls, caller ID controls, answering machine detection, voicemail handling, and local presence support operational requirements for outbound teams. Choose ICTBroadcast when self-hosting, tenant separation, white-labeling, and channel breadth matter; a simpler dedicated dialer may be a better fit for teams that only need basic outbound calling.
ICTBroadcast pros and cons
- Where it wins
- Five dialing modes plus IVR and multichannel campaigns
- White-label, multi-tenant administration for service providers
- CRM integrations, REST API, reporting, and compliance controls
- Where it doesn't
- No free plan or recurring-free entry tier
- Broad feature set may exceed simple outbound calling needs
- Enterprise 1000 is listed with 500 lines/channels
ICTBroadcast fact sheet, pricing and score →
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