Hosted Dialer review
A hosted outbound dialer with strong calling controls for small sales teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Hosted Dialer is a cloud-based outbound dialing service for telemarketing, insurance, home-improvement, professional-services, and remote sales teams. It supports predictive, multi-line, and single-line auto-dialing, alongside campaign and contact-list management. Agents can use prerecorded voicemail messages, custom scripts, data pop-ups, call transfers, callbacks, automatic recording, and call statistics. The hosted model avoids dedicated hardware and suits small teams that want core dialing functions through a web browser.
Pricing is straightforward across two published plans. HD Lite costs $99 per month and includes unlimited calling to the US48 and Canada, unlimited emails, call recording, email and phone support, and knowledgebase access. HD Premium costs $139 per user per month and adds priority support, live call reports, and listen-in, whisper, and barge controls, while retaining unlimited calling to the US48 and Canada and call recording. A 7-day trial is available, and the service is paid rather than free. Teams should compare the flat monthly HD Lite price with Premium's per-user billing before choosing a plan.
The strongest fit is a small outbound team that values dialing automation, recording, scripts, voicemail drop, and supervisor controls in one hosted workspace. Campaign, contact-list, and sound management support common outbound workflows, while CRM integration support is described for teams that need to connect their calling process with other systems. The main tradeoff is platform coverage: Hosted Dialer is web-only, so it is less suitable for teams requiring native desktop or mobile applications. Choose it for focused outbound calling and practical monitoring; consider another option if broader platform support or a larger ecosystem is central to the buying decision.
Hosted Dialer pros and cons
- Where it wins
- Predictive and multi-line dialing with voicemail drop
- Recording, scripts, callbacks, and real-time reporting
- Live listen-in, whisper, and barge controls on Premium
- Where it doesn't
- Access is limited to the web
- No free plan is available
- HD Premium is priced per user per month
Hosted Dialer fact sheet, pricing and score →
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