Grasshopper review
A straightforward virtual phone system for solo users and very small businesses.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Grasshopper is a virtual phone system for entrepreneurs, side businesses, startups, and small businesses. It provides dedicated local, toll-free, or vanity business numbers through web, Windows, macOS, iOS, and Android apps, without requiring additional phone hardware. Core tools include business calling and texting, custom greetings, voicemail transcription by email, call forwarding, extensions, shared numbers, shared inboxes, virtual fax, call recording, AI transcripts, and call reporting. Its focus is giving small teams a business phone presence without the broader PBX depth found in more advanced systems.
Pricing is organized across three monthly plans. True Solo costs $14 per month for 1 user, 1 phone number, and 1 extension. Solo Plus costs $25 per month and adds unlimited users and 3 extensions while retaining 1 phone number. Small Business costs $55 per month and includes unlimited users, 4 phone numbers, and unlimited extensions. The published plans show a 7-day free trial, and optional services include call blasting, international calling, and virtual receptionists. The plan structure makes True Solo suitable for an individual, while Solo Plus and Small Business fit growing teams that need more extensions or numbers.
Grasshopper’s strongest fit is a small operation that needs business calling, texting, routing, menus, transcription, and reporting across desktop and mobile devices. Auto-attendant functionality, customized extensions, call forwarding, recording, and shared numbers support a more organized customer phone experience than a personal line. However, the lack of integrations and narrower PBX depth make it less suitable for companies building a connected communications stack or requiring more advanced phone-system controls. Choose Grasshopper for a focused virtual phone system; consider an alternative when integrations or deeper PBX capabilities are central requirements.
Grasshopper pros and cons
- Where it wins
- Starts at $14 per month with a 7-day free trial
- Includes calling, texting, extensions, menus, and voicemail transcription
- Works across web, desktop, and mobile apps without extra phone hardware
- Where it doesn't
- No integrations for connecting other business software
- Limited PBX depth compared with higher-ranked options
- The entry plan supports only 1 user, 1 number, and 1 extension
Grasshopper fact sheet, pricing and score →
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