Gluu review
A process documentation platform with BPMN modeling, work instructions, and Microsoft connectors.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Gluu is a cloud-based business process management platform for organizations that need to map, document, share, and improve recurring work. It is aimed at business users, process owners, operations teams, quality teams, and organizations working on compliance, onboarding, ERP implementation, and business transformation. Its scope covers graphical process design, BPMN 2.0 modeling, work instructions, organizational roles, tasks, cases, process architecture drawings, and AI-assisted process mapping. The platform is available on the web, iOS, Android, and through an API.
Pricing is organized into three annual-billing tiers. Core costs €2 per seat per month and includes process design, organizational roles, and simple or BPMN 2.0 process mapping. Essential costs €4 per seat per month and adds work instructions, SOPs, and communications. Advanced costs €8 per seat per month and adds tasks and cases, reusable components, RACI management, and Android and Apple apps. A 30-day free trial is available. Business Architecture is an add-on rather than a base-plan feature, so teams needing that capability should account for it separately.
Gluu’s strongest fit is process-centered work where documentation and modeling are as important as coordination. It supports process maps, BPMN 2.0 diagrams, landscape maps, process houses, value chains, SIPOC diagrams, value stream maps, customer journey maps, and swimlane diagrams, with CSV export. REST API and webhooks extend its integration options, while Microsoft connectors cover Teams, SharePoint, OneDrive, Power BI, Power Automate, Power Apps, and Azure AD. Choose Gluu when your priority is building a shared process repository with structured instructions and roles. Teams seeking deeper verified execution or broader automation may prefer a more execution-focused alternative.
Gluu pros and cons
- Where it wins
- Combines graphical mapping with BPMN 2.0 and architecture diagrams
- Adds SOPs, tasks, cases, roles, and RACI management
- Connects with Microsoft Teams, SharePoint, Power BI, and Power Automate
- Where it doesn't
- Displayed per-seat prices require annual billing
- No free plan is included
- Execution and automation depth is narrower than its modeling coverage
Gluu fact sheet, pricing and score →
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