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Genesys Workforce Engagement Management pricing

#17 of 34 in Contact Center Workforce Management SoftwareCustomer Service Gamification SoftwareWorkforce Engagement Management Software

Genesys Workforce Engagement Management costs from 75 USD on its cheapest paid plan; 4 plans in all, as listed on genesys.com — prices checked 20 Sep 2026.

5.9/10Editor score
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Genesys Workforce Engagement Management5.9 Visit Genesys

Genesys Workforce Engagement Management pricing at a glance

Plans From $155/user/mo (annual) No free plan — trial or paid only. Prices re-checked Sep 2026.
See plans on genesys.com

Genesys Workforce Engagement Management plans & pricing

PlanPriceKey limits
Genesys Cloud CX 1$75/user/mo billed annually
  • Voice contact center
  • WEM available as an add-on
Genesys Cloud CX 2$115/user/mo billed annually
  • Omnichannel contact center
  • WEM available as an add-on
Genesys Cloud CX 3$155/user/mo billed annually
  • Full WEM capabilities
  • Workforce management
  • Forecasting and scheduling
Genesys Cloud CX 4$240/user/mo billed annually
  • Resource management
  • Forecasting and scheduling
  • Employee performance

Prices as published by the vendor on genesys.com, checked 20 Sep 2026; taxes and regional pricing may differ. We do not change a plan's price or its limits — this table is what the vendor's own pricing page said on that date.

What the price includes

  • Built for
    Mid-market, Enterprise
  • Integrations
    600+ integrations: Genesys Customer Interaction Management, Genesys Cloud API
  • Free plan
    No
  • Paid from
    $155/user/mo
  • Demand forecasting
    Yes

Our full Genesys Workforce Engagement Management verdict, fact sheet and score →

Prices checked by iTechGuides Editors · Editorial team · Updated Sep 2026

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