feedback.tools review
A lightweight survey API with broad distribution, AI analysis, and one paid tier.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
feedback.tools is a customer feedback and survey platform for SaaS companies and product teams. It combines web popup and inline surveys with email, mobile app, direct-link, and QR-code distribution. Teams can collect responses through a JavaScript SDK or public API, then review them through an insights dashboard and weekly reports. Its positioning suits organizations that want feedback collection and analysis without adopting a broader customer research platform.
The published plans show one Standard plan at $35 per month when billed annually, with a 7-day free trial. Annual plans receive a 10% discount. Standard includes unlimited responses, CSAT, NPS, and CES survey types, plus web popup and inline surveys. It also includes email and mobile app surveys, API, SDK and MCP server access, and integrations for webhooks, Slack, Discord, and GitHub. The single-tier structure keeps the feature set straightforward, but teams looking for a free plan or several paid levels will have fewer packaging options.
Its strongest fit is for product teams that need several ways to distribute surveys and a developer-facing collection layer. The public API accepts survey responses and events, while webhook notifications can signal new responses. Slack, Discord, and GitHub integrations extend feedback workflows into connected team environments. AI-based categorization, theme clustering, and sentiment analysis add structure to collected responses, with dashboards and weekly reports for ongoing review. Choose feedback.tools if lightweight feedback APIs, multiple survey channels, and built-in analysis are central requirements. Consider another option if your priority is a free entry plan or a broader range of paid tiers.
feedback.tools pros and cons
- Where it wins
- Supports web, email, mobile, direct-link, and QR-code surveys
- Includes a JavaScript SDK, public API, webhooks, and MCP server
- Adds AI categorization, theme clustering, sentiment analysis, and reports
- Where it doesn't
- No free plan is available
- Only one paid plan is listed
- The listed $35 monthly price requires annual billing
feedback.tools fact sheet, pricing and score →
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