Eckoh Secure Payments review

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Eckoh Secure Payments is a cloud service for taking card payments in contact-center calls while keeping sensitive payment data out of agents’ direct handling. It is aimed at mid-market and enterprise organizations with customer-service operations that need agent-assisted payment capture or automated telephone payment flows. Credit and debit cards are specified as supported payment methods. Teams looking for a voice-centered payment-security service may find its scope well matched; businesses seeking a self-serve checkout product or payment across other channels should look elsewhere.

Its core strength is the call workflow: agents can capture card payments while payment data is masked during telephone interactions, and automated voice flows provide another way to collect payment. The vendor describes the handling as PCI DSS-oriented and says the solution can help reduce PCI DSS scope. It also lists integration with contact-center environments, but does not name specific integrations in the product details. That makes the fit clearest for organizations evaluating a contact-center deployment, rather than teams choosing a standalone payment tool based on a named platform connection.

Eckoh uses a contact-sales pricing model, with prospective customers directed to contact the vendor. There is no self-serve plan structure described, so buyers should expect a sales-led purchasing process rather than comparing published tiers. The service is available on the web and is deployed in the cloud; support channels listed are email and phone. Those characteristics suit organizations prepared to assess an enterprise-oriented service with the vendor. Smaller teams wanting transparent plan pricing, or organizations that need payment capture beyond voice, should consider alternatives with a broader channel fit.

Eckoh Secure Payments pros and cons

• Where it wins
  • Supports agent-assisted card capture without agents handling sensitive card data
  • Masks payment data during telephone interactions
  • Offers automated voice payment flows for credit and debit cards
• Where it doesn't
  • Supports voice rather than a broader set of payment channels
  • Requires contacting Eckoh for pricing
  • Designed for contact-center environments, not self-serve checkout

Eckoh Secure Payments fact sheet, pricing and score →

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Last updated 7 Oct 2026 · How we research and update