Dredo review
A focused help desk for small teams managing support through email and a customer portal.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Dredo turns customer emails into owned tickets, giving small support teams a shared inbox with assignments, statuses, priorities, and saved views. Teams can add internal notes and canned responses, set SLA targets by priority, and offer customers a branded portal to submit requests and track history. Ticket types and custom fields add structure, while multiple workspaces can keep different brands or clients separate. Its stated fit also includes agencies, SaaS companies, and internal IT, HR, and operations teams.
The free plan includes the shared inbox and two-way email, customer portal, SLA targets, internal notes, and canned responses. Starter adds automations, webhooks, private and domain-restricted sign-up, and 90 days of analytics; according to the vendor's pricing, it costs €9 per workspace per month with annual billing or €12 monthly. Pro costs €19 annually or €22 monthly per workspace and adds removal of Dredo branding, a custom domain, API access, custom roles, and 100 automations. Business is €49 annually or €55 monthly per workspace, with unlimited ticket types and groups, 500 automations, and unlimited analytics history. Rates exclude VAT. Dredo Dedicated offers a dedicated isolated environment, with no price stated here.
The product's focus is email-based ticket handling rather than a broad set of support channels: its listed channels are email and the customer portal, and its listed deployment is web. Reports and an audit trail complement the ticket workflow, while automations and webhooks provide room to handle repeatable work as needs grow. Per-workspace pricing may suit a small team organizing work by brand or client, but it is worth comparing against seat-based pricing if workspace count is the main cost concern. Choose Dredo for a focused email help desk with a free starting point; look elsewhere if your team needs channels beyond email and a portal or a non-web platform.
Dredo pros and cons
- Where it wins
- Converts incoming emails into tickets with assignees, statuses, and history
- Free plan includes a shared inbox, portal, SLA targets, and internal notes
- Multiple workspaces support separate brands or clients
- Where it doesn't
- Listed channels are limited to email and a customer portal
- Web is the only listed platform
- Paid plans are priced per workspace, not per seat
Dredo fact sheet, pricing and score →
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