Desku Social Inbox review
A mobile-ready social inbox with AI routing, commerce context, and tiered limits.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Desku Social Inbox brings WhatsApp, Instagram, Facebook Messenger, and Telegram conversations into one shared workspace. It is aimed at ecommerce, SaaS, startups, small businesses, and other social-first teams that need to organize customer messages across channels. Teams can work from unified conversation timelines, assign messages manually or automatically, add filters, tags, internal notes, and private comments, and convert social chats into helpdesk tickets. Customer profiles can include conversation and order history, giving support teams more context while they respond.
Pricing is structured around five monthly plans, with annual billing options for the paid tiers that include 2 months free. Free costs $0 per month and includes 2 agents, 200 customer profiles, 1 shared inbox, 1 chat widget, and 1 chat bot. Growth costs $39 per month for 6 agents, 5,000 profiles, 5 shared inboxes, Eva AI, and limited integrations. Advance costs $79 per month for 12 agents, 50,000 profiles, unlimited shared inboxes, Shopify and WooCommerce integrations, and 1 Facebook Page plus 1 Instagram Account. Business costs $179 per month for 25 agents, 200,000 profiles, unlimited shared inboxes, advanced rules, and integrations including Facebook, WhatsApp, Instagram, Telegram, Slack, and AirCall.
The strongest fit is a support team that needs both social conversation management and mobile access. AI features cover tagging, routing, priority scoring, suggested replies, summaries, and sentiment detection, while saved replies and internal collaboration tools support repeatable workflows. The platform also connects with WhatsApp Business API, Instagram DM API, Shopify, WooCommerce, Slack, a live chat widget, and an AI chatbot builder. Teams needing a larger agent allowance, extensive commerce connectivity, or advanced rules should look beyond Free and Growth; teams seeking only a basic single-channel inbox may not need this broader feature set.
Desku Social Inbox pros and cons
- Where it wins
- Free tier includes 2 agents, 200 profiles, a shared inbox, widget, and bot.
- AI supports tagging, routing, priority scoring, summaries, and suggested replies.
- Web, iOS, and Android access supports mobile assignment and replies.
- Where it doesn't
- The Free plan is limited to 2 agents and 200 customer profiles.
- Shopify and WooCommerce integrations are available on Advance and above.
- Advanced rules and broader channel integrations are reserved for Business.
Desku Social Inbox fact sheet, pricing and score →
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