Deskero review
A low-cost help desk for small teams managing tickets across multiple channels.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Deskero is a cloud-based help desk for businesses handling customer requests through email, web forms, chat, phone, social networks and APIs. It centralizes these interactions as tickets and adds a shared inbox, customer portal, public and internal knowledge bases, service-level targets, reporting and mobile applications. Small teams that need more than email support, but want to control initial costs, are the clearest fit. The product is developed by Nabra LTD and has been available since 2012.
Pricing is straightforward across four plans. Start costs USD 0 per agent per month with monthly billing and includes one agent; customers are unlimited. Grow costs USD 9 per agent per month with annual billing and raises the ceiling to five agents while adding social network ticketing, automatic assignment, live chat and full APIs. Business costs USD 25 per agent per month with annual billing and adds unlimited agents, multichannel support, ticket assignment rules, service levels and automations. Premium costs USD 90 per agent per month with annual billing and adds multi-brand management, time tracking, extended business rules and free internal agents. This structure gives small teams a low-cost entry point, while larger or more complex operations need a higher tier.
Deskero’s strongest area is breadth: ticket routing, chat-to-ticket conversion, social-ticket imports, escalation actions, analytics, time tracking, REST APIs and webhooks cover a wide customer-service workflow. It also connects with Twitter, Facebook, MySMS, Microsoft Outlook, LDAP and Microsoft Active Directory, and runs on web, iOS and Android. Teams seeking a focused inbox with minimal configuration may find the range of options more than they need. Choose Deskero for multichannel support with gradual plan expansion; consider an alternative if a one-agent free tier or broad channel coverage is not important.
Deskero pros and cons
- Where it wins
- Free Start plan includes one agent and unlimited customers
- Multichannel ticketing, SLAs, automation, portals and knowledge bases
- REST API, webhooks and mobile apps support broader workflows
- Where it doesn't
- Start is limited to one included agent
- Business and Premium are needed for unlimited agents
- Advanced capabilities are concentrated in higher-priced plans
Deskero fact sheet, pricing and score →
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