Delam review
A focused operating platform for medspas that want booking, memberships, and AI front-desk workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Delam is a medical spa operating platform for aesthetic clinics and wellness practices in Canada and the United States. It brings together self-serve appointment booking, card-on-file deposits, a medspa EMR, digital intake and consent forms, memberships, loyalty, payments, marketing automation, analytics, and a branded patient app. Its AI front desk handles booking, rescheduling, deposit collection, and transfers callers to staff. The product is aimed at clinics that want patient-facing scheduling and broader front-desk operations in one system.
The plans divide capabilities by clinic scale. Starter is for a single location with up to 500 clients and includes online booking, EMR, memberships and loyalty, plus a branded patient app. Growth adds multi-location support, unlimited clients, AI front desk, advanced analytics, and priority support. Enterprise adds custom pricing, white-glove onboarding, a dedicated success manager, and custom integrations. Flat monthly pricing rather than per-user fees makes the model easier to align with clinic operations, while the custom Enterprise tier suits organizations that need a tailored commercial and onboarding arrangement.
Delam’s strongest fit is a membership-focused medspa that values operational visibility and patient self-service. Real-time dashboards cover revenue, retention, no-shows, memberships, and staff booking rate, while automated SMS and push reminders support appointment follow-through. Stripe powers automated membership billing, rollover credits, and PCI-compliant payments, including Interac for Canadian clinics. The trade-off is a narrow integration footprint: Stripe is the only listed integration, and the Starter plan does not include the AI front desk. Clinics needing broader ecosystem connectivity or AI reception at the entry tier should compare alternatives; clinics centered on memberships, deposits, intake, and branded patient engagement have a clearer reason to choose Delam.
Delam pros and cons
- Where it wins
- AI handles booking, rescheduling, deposits, and human handoff
- Medspa EMR includes charts, consent, allergies, and treatment plans
- Branded patient app combines booking, payments, memberships, and loyalty
- Where it doesn't
- Stripe is the only listed integration
- Starter supports one location and up to 500 clients
- Enterprise pricing is custom, making costs harder to compare
Delam fact sheet, pricing and score →
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