CUX review
A deep web-and-mobile analytics suite, but its €290 monthly entry price limits value.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CUX is a behavioral analytics and session replay platform for teams managing web and native mobile applications. It combines visit and session recordings with heatmaps, gesture heatmaps, automatic event tracking, friction signals, conversion waterfalls, and goals. Its mobile coverage includes iOS, Android, React Native, and Flutter, making it suited to large programs that need one view across digital experiences rather than a narrowly focused web replay tool.
Pricing is aimed at organizations prepared for a paid analytics program. Business+ costs €290 per month and includes Experience Metrics, recordings and heatmaps, waterfalls and goals, real-time and retroactive analysis, technical onboarding, and monthly expert support. Enterprise adds expert guidance, personalized onboarding, custom dashboards and reporting, security and GDPR-compliant setup, and priority technical support. Full-Service Analytics adds a behavioral audit, configured waterfalls and goals, journey mapping, a prioritized optimization plan, and an insight-to-action workshop. CUX also lists a free trial, while the paid entry point remains high for smaller teams.
The platform’s strongest fit is its breadth across web and mobile, including Universal User ID for cross-device journey stitching and Google Analytics session and user ID integration. Experience Metrics identifies patterns such as rage clicks, dead clicks, and refreshing, while AI-assisted analysis and mobile SDK analytics support deeper investigation. The listed integrations are limited to Google Analytics 4 and Google Tag Manager, so teams needing a larger connected ecosystem may prefer another product. Choose CUX for complex, cross-platform journey analysis and optional analyst guidance; choose an alternative if low-cost entry or extensive integrations matters more.
CUX pros and cons
- Where it wins
- Web, iOS, Android, React Native, and Flutter analytics
- Gesture heatmaps, friction metrics, waterfalls, and goals
- Cross-device stitching and AI-assisted analysis
- Where it doesn't
- Starts at €290 per month with no free plan
- Only Google Analytics 4 and Google Tag Manager integrations
- Session limits and replay-retention periods are not publicly listed
CUX fact sheet, pricing and score →
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