CrowdStack Support review
A focused support toolkit for small teams that want ticketing, SLAs, and a portal.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CrowdStack Support brings email and customer-portal requests into a shared team inbox, where agents can assign tickets, set priorities, add private notes, merge conversations, and track status. It is aimed at small and mid-market teams that need clear ownership and response targets without separating ticketing from self-service. Alongside the inbox, teams can publish knowledge-base articles, offer a customer portal and embeddable support widget, and convert portal chat into tickets. The product is cloud-based and available on the web.
The published plans show one CrowdStack plan at £28 per user per month or £240 per user per year. Both include all products, 500 credits per user per month, unlimited email, contacts, and tickets, plus email support. There is no free plan, but a 14-day trial is offered without a required card. Automations, macros, satisfaction surveys, reporting, and AI-drafted replies are part of the described feature set; AI replies require a person to review them before sending. The annual plan has a lower stated per-user cost across a year than paying monthly, while both plan options list the same included highlights.
Its workflow coverage is broader than a basic shared mailbox: automations can trigger on ticket creation, updates, or a schedule, and reporting covers volume, ticket status, agents, and satisfaction. Its suite fit is strongest for teams already using CrowdStack products, since the listed integrations are CrowdStack CRM, Revenue, Tasks, Feedback, and Docs, and customer records are shared with the CRM and other products. Teams that want these inbox, SLA, and self-service functions in one cloud tool may find the scope appropriate. Buyers who need a free entry tier or integrations beyond the listed CrowdStack suite should compare alternatives before choosing it.
CrowdStack Support pros and cons
- Where it wins
- Combines shared inbox ticketing with first-reply and resolution SLA targets.
- Includes a knowledge base, customer portal, and embeddable support widget.
- Automations, macros, reporting, and AI-drafted replies are included.
- Where it doesn't
- There is no free plan.
- Monthly billing starts at £28 per user.
- The listed integrations are limited to five CrowdStack products.
CrowdStack Support fact sheet, pricing and score →
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