Crises Control PING review
A broad crisis-notification system for teams that need escalation and IT integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Crises Control PING is mass notification software for organisations coordinating urgent communications across employees, responders, contractors, customers or communities. It supports SMS, automated voice calls, urgent email, mobile push notifications, Microsoft Teams delivery and acknowledgement, and web or browser alerts. Operational resilience, crisis communication, business continuity, security, IT and emergency response teams are the clearest fit. Recipients can be grouped, alerts can be delivered simultaneously or through channel cascading, and unanswered notifications can be escalated.
Its strongest differentiator is the combination of delivery control and operational records. Recipient acknowledgement tracking helps teams identify responses, while delivery reports and exportable communication history provide a record of communications. The REST API can trigger incidents programmatically, and integrations include Slack, Microsoft Entra ID, Active Directory, Okta, SCIM, Jira, ServiceNow, Splunk, Salesforce and Nagios. With web, Windows, iOS, Android and API access, PING fits environments that need to connect mass notification with identity systems, service management, monitoring and collaboration workflows. ISO 27001, GDPR and SSO add relevant enterprise signals.
Pricing is arranged through a commercial proposal rather than a listed self-serve tier, and SMS and telephone usage are charged separately. A 30-day trial is stated as potentially available, while the product information also describes an enterprise proof-of-concept as a paid trial. The published offering includes 24/7 support and does not include a free plan. Choose PING when escalation, acknowledgement evidence, API triggers and a wide integration set matter more than simple broadcast delivery. Teams seeking a lightweight notification tool with straightforward public pricing may prefer a simpler alternative.
Crises Control PING pros and cons
- Where it wins
- Cascades alerts across SMS, voice, email, push, Teams and web
- Tracks acknowledgements, delivery reports and communication history
- Connects with identity, ITSM, monitoring and collaboration tools
- Where it doesn't
- Paid pricing requires a commercial proposal
- SMS and telephone usage are charged separately
- The feature breadth may exceed simpler notification needs
Crises Control PING fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update