ConvoHub review
A broad channel inbox with routing, automation and WhatsApp broadcasts.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ConvoHub brings customer conversations from WhatsApp, Instagram, Facebook, TikTok, email, SMS, Telegram and live chat into a shared inbox. It is aimed at teams that manage service across several messaging channels, especially those that also want WhatsApp campaigns. Agents can handle Facebook Page comments and Instagram story replies alongside direct conversations, while team assignment and queue visibility help coordinate ownership. Labels and Kanban stages provide a way to organize conversations beyond the inbox itself.
Routing and automation are central to the product’s service workflow. Rules can assign conversations, send replies, apply labels, auto-close threads and trigger webhooks. ConvoAI answers from a company knowledge base and can hand a conversation to a human agent. WhatsApp broadcasts support templates, segmentation and scheduling, which gives teams a campaign function alongside one-to-one support. Buyers should weigh that broader messaging scope against their needs: teams focused on a compact support inbox may not need the broadcast or multi-channel breadth.
ConvoHub connects with CRM tools including HubSpot, Pipedrive, Zoho CRM and Shopify, and lists integrations such as Slack, WooCommerce, OpenAI and Calendly, plus REST/API and webhook options. The published starting price is ₹599 per user per month, with Launch, Scale and Transform named as plans; the pricing page says plans are coming soon, so buyers should clarify tier availability and differences before choosing. A free plan and 14-day trial are listed, and the trial does not require a card. Cloud deployment, email and phone support, documentation, 24/7 support, GDPR and ISO 27001 are listed. The platform is web and API based, with no mobile app listed, making it less suitable for teams that need mobile-first agent work.
ConvoHub pros and cons
- Where it wins
- Combines social, messaging, email and live chat in a shared inbox
- Routes and assigns work with queues, labels and Kanban stages
- Adds knowledge-base answers, human handoff and scheduled broadcasts
- Where it doesn't
- No mobile app is listed; access is web and API
- The listed starting price is ₹599 per user monthly
- The pricing page says plans are coming soon
ConvoHub fact sheet, pricing and score →
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