Contact review
A focused Windows console for Cisco Call Manager desktop call handling.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Contact is a Windows-based computer telephony integration console for operator positions in executive suites and business centers. It gives users point-and-click controls for answering, transferring, holding and releasing calls, while presenting incoming-call information through screen pops. Caller and contact searches use a type-o-matic interface, and calls can be presented by DID, caller ID or trunk route. The product is aimed at organizations that need a dedicated desktop console for Cisco Call Manager environments rather than a broad, multi-platform CTI system.
Its strongest fit is the combination of focused call handling and caller context. Single-click call processing keeps core operator actions in one interface, while incoming caller information, greeting instructions and search tools support business-center workflows. Integrated email features and reporting extend the console beyond basic telephony controls. The documented phone-system compatibility includes Cisco Call Manager 5.0, 5.1, 6.0, 7.1 and 8, along with Cisco CME, giving Cisco-centered deployments a defined ecosystem fit.
Contact is narrower than a general-purpose CTI product because it is Windows-based, deployed on-premises and centered on Cisco phone systems. That focus suits teams maintaining compatible Cisco environments and needing operator-position features such as screen pops, caller search and DID presentation. Organizations seeking broader platform coverage, cloud deployment or a wider range of phone-system integrations should consider an alternative. According to the vendor's pricing approach, prospective buyers use contact sales, so evaluation should include both the deployment requirements and the commercial fit for the intended Cisco environment.
Contact pros and cons
- Where it wins
- Point-and-click answering, transfer, hold and release controls
- Screen pops with caller details and DID or caller-ID presentation
- Integrated email and reporting capabilities for operator positions
- Where it doesn't
- Runs on Windows rather than across multiple platforms
- On-premises deployment is focused on Cisco phone systems
- Pricing is handled through contact sales
Contact fact sheet, pricing and score →
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