Conecto review
A broad website support workspace combining AI answers, inbox tools, routing, and tickets.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Conecto is a customer-support workspace built around a customizable website chat widget, shared inbox, knowledge base, AI answers, tickets, team routing, and no-code conversation flows. It suits teams that want website visitors to find answers, follow guided bot paths, or reach a human without moving between separate support tools. The AI agent can draw from approved website and help-center content, provide source links, and transfer conversations with context. Web access and an API support the platform’s deployment model.
Pricing creates a clear entry path. The Free plan costs $0 per workspace per month and includes live chat, a shared inbox, a knowledge base, and customer service analytics. Lite costs $25 per workspace per month and adds the AI agent, automatic conversation translation, tickets, and team routing. Scale is $65 per workspace per month, while Max is $215; the published plan highlights for both include the AI agent, automatic conversation translation, tickets, and team routing. Paid plans also add AI credits, integrations, automation, and higher workspace limits. A 14-day free trial is available.
Conecto’s main strength is breadth within website support. Visual flows use messages, buttons, and branching, while human handoff, routing, tickets, and scheduled broadcasts extend beyond a basic chatbot. Integrations include Shopify, BigCommerce, Shopware, WooCommerce, Centra, Stripe, Linear, GitHub, Sentry, Jira, Confluence, Intercom, HubSpot, Zendesk, and Asana. REST API access, webhooks, and custom integrations provide additional flexibility. Teams focused on website support and connected service operations should find the feature range compelling; organizations needing a chatbot deployed across channels beyond the website should consider a different fit.
Conecto pros and cons
- Where it wins
- AI answers use approved website and help-center content with source links
- Shared inbox, human handoff, routing, tickets, and broadcasts work together
- REST API, webhooks, and integrations span commerce, CRM, and productivity tools
- Where it doesn't
- The experience is centered on website chat rather than multiple deployment channels
- AI agent features begin with the Lite plan at $25 per workspace monthly
- Higher tiers retain the same listed core AI, translation, ticket, and routing highlights
Conecto fact sheet, pricing and score →
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