Comm100 Live Chat review
A mature live-chat platform for complex routing, AI handoff, and deployment flexibility.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Comm100 Live Chat is a web- and app-based customer-support platform for organizations handling real-time conversations with website or application visitors. It combines human agent chat with an AI Agent chatbot that can escalate to live agents, visitor profiles containing real-time details and history, proactive invitations, and configurable embedded or popup chat windows. Its audience includes support, sales, education, government, healthcare, and other regulated or high-volume teams that need structured conversation management rather than a basic chat widget.
Pricing is tiered around increasing control and reporting. Live Chat Startup costs $31 per agent per month with annual billing and includes full widget customization, multi-language chat, canned messages, one chat campaign, and basic reporting. Live Chat Plus costs $55 per agent per month with annual billing and adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns, and advanced reporting. Live Chat Ultra includes everything in Plus, along with advanced chat routing, screen sharing, agent shift management, dynamic chat campaigns, and custom reporting; its price is available through sales. A 30-day free trial is available, but there is no free plan.
The platform’s strongest fit is teams that need routing and ecosystem flexibility. It supports rule-based, skill-based, and department routing, alongside chat monitoring, transcripts, live coaching, file sharing, and visitor targeting. Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Shopify, Zapier, Google Analytics, and WordPress, while iOS and Android mobile SDKs support in-app chat. Deployment can be cloud-based or on-premises, and the platform is available through web, Windows, macOS, iOS, Android, API, and self-hosted options. Smaller teams seeking a free or simpler chat tool may prefer an alternative, while organizations needing deeper routing, multiple sharing modes, and deployment choice should consider Comm100 Live Chat.
Comm100 Live Chat pros and cons
- Where it wins
- Advanced routing across rules, skills, and departments
- AI Agent escalation, visitor profiles, and proactive invitations
- Cloud or on-premises deployment with mobile SDKs
- Where it doesn't
- No free plan and annual billing starts at $31 per agent monthly
- Advanced capabilities are concentrated in higher-priced tiers
- Live Chat Ultra pricing requires contacting sales
Comm100 Live Chat fact sheet, pricing and score →
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