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CloudPhone.ONE review

#54 of 166 in Business Phone Systems

A cloud phone system with calling, messaging, video, and mobile softphone apps.

3.5/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

CloudPhone.ONE is a cloud-based business phone system for small businesses and growing teams, including solo entrepreneurs. It brings business calling, multiple extensions and lines, auto-attendants, IVR menus, configurable routing, queues, and voicemail tools into one service. Business SMS and MMS, video calling, and screen sharing extend it beyond voice calls. Softphone access is available through the web and iOS and Android apps, so it suits teams looking for a cloud phone service they can access across those platforms.

Pricing is monthly per user for the first two tiers: Starter is $14.99 per user per month, and Business is $22.99 per user per month. Starter includes essential calling features, softphone apps, local numbers, and voicemail transcription. Business adds everything in Starter plus call recording, queues, CRM integrations, and toll-free numbers. Enterprise is listed with advanced reporting, dedicated support and SLAs, and custom integrations. A 14-day free trial is offered; there is no free plan. The tier structure makes Starter the entry point for core calling, while teams needing recordings, queues, or CRM connections need Business.

The feature set spans phone handling, messaging, voicemail, and video, which gives growing teams more than basic inbound and outbound calling. Its platform offering is specifically web, iOS, and Android softphone access. Buyers prioritizing call routing, queues, and voicemail transcription can find those functions within the listed plans, but should account for the Business tier when recording or CRM integrations are requirements. CloudPhone.ONE is a fit for smaller organizations wanting a cloud phone service with a range of communication features; teams seeking a free plan should look elsewhere.

CloudPhone.ONE pros and cons

  • Where it wins
    • Auto-attendant, IVR, configurable routing, and call queues support call handling.
    • Voicemail transcription and voicemail-to-email add options for managing messages.
    • Web, iOS, and Android softphone apps support access across devices.
  • Where it doesn't
    • There is no free plan; the service is paid, with a 14-day trial.
    • Call recording and queues are included on Business, not Starter.
    • CRM integrations are included on Business, while custom integrations are Enterprise.

CloudPhone.ONE fact sheet, pricing and score →

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