Cloudphone Hosted PBX review
A hosted PBX with softphone access, call handling and call-centre features.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Cloudphone Hosted PBX is a cloud-based business telephone service for organisations in Ireland. It combines hosted PBX functionality with browser-based softphone access and apps for smartphones and desktops. The feature set also includes local numbers, voicemail, hotdesking and call-centre capabilities. It is aimed at teams that want business calling without relying solely on desk phones, from small operations to larger organisations.
For everyday call handling, the service supports call hold and transfers to third-party numbers, shared call appearances, and handoff between mobile and desktop. Voicemail includes a message-waiting indicator, and hotdesking can suit teams sharing workspaces or devices. Call recording is available as an add-on rather than a listed core feature. Salesforce and Microsoft Teams integrations provide links to two business tools, while the published platform listing identifies web access.
The Business Solution plan is listed at €10 and includes free Irish landline calls, 500 free mobile minutes, a free VoIP phone, softphone access, a free local number, and free training and guidance. The published price does not state its billing period or charging unit, so buyers should clarify the basis of the charge before comparing costs. Email and phone support are listed. Cloudphone fits teams prioritising hosted calling, softphone access and handoff; organisations that need detailed routing or attendant specifications should compare alternatives and confirm those requirements first.
Cloudphone Hosted PBX pros and cons
- Where it wins
- Softphone access through browsers, smartphones and desktops
- Supports call hold, transfer, voicemail and mobile-to-desktop handoff
- Includes Salesforce and Microsoft Teams integrations
- Where it doesn't
- The €10 price has no stated billing period or charging unit
- Call recording is an add-on
- Routing and attendant capabilities are not detailed
Cloudphone Hosted PBX fact sheet, pricing and score →
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