Cloud Voice review
A practical cloud PBX for businesses that want core calling with Microsoft Teams connectivity.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Cloud Voice is a hosted business phone and unified communications service from Cloud Voice Solutions, designed for small businesses, mid-market organisations, and enterprises. It suits Australian teams that need business numbers, cloud calling, voicemail, auto attendants, call queues, hunt groups, and softphone access without relying on a traditional on-site phone system. The service also supports Microsoft Teams calling and collaboration, with deployment across cloud, desktop, and mobile environments.
The feature set covers the core requirements of a business phone system. Time-of-day routing can direct callers according to schedules, while queues and hunt groups support shared call handling. Voicemail-to-email, call recording, reporting, and analytics add operational visibility. Users can work through desktop and mobile applications, and the platform lists Microsoft Teams and CRM systems as integrations. PCI DSS compliance is also listed, while email and phone support are available. This combination makes Cloud Voice relevant for distributed teams and organisations that want telephony connected to an existing collaboration environment.
Cloud Voice uses paid, user-based plans, with options also described around active lines or simultaneous calls. The named tiers include Office User Standard, Unlimited, and Bundled, alongside Executive User Standard, Unlimited, and Bundled, plus Collaboration User Standard and Unlimited. Standard office service, unlimited calling, bundled calling, advanced telephony and mobility reach, and multi-device collaboration are the stated distinctions. The starting price is listed as 12, with prices in Australian dollars excluding GST. Choose Cloud Voice for straightforward Teams-connected business calling and broad device coverage; consider alternatives if you need a simpler single-plan structure or a product focused outside core telephony and collaboration.
Cloud Voice pros and cons
- Where it wins
- Hosted PBX with routing, queues, hunt groups, voicemail, and recording
- Desktop and mobile softphones across web, Windows, macOS, iOS, and Android
- Microsoft Teams calling plus CRM systems integration
- Where it doesn't
- No free plan is available
- Tier names and calling options require careful plan comparison
- Prices are in Australian dollars and exclude GST
Cloud Voice fact sheet, pricing and score →
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