Cloud 9 review
A broad cloud platform for orthodontic practices managing scheduling, communications, and payments.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Cloud 9 is a cloud-based practice management platform from Planet DDS for orthodontic practices, groups, OSOs, and multi-location organizations. It brings together appointment scheduling, provider availability, online patient booking, automated text and email reminders, digital intake and consent forms, patient portal messaging, financial arrangements, insurance claims workflows, payment processing, reporting, and integrations. Patients can book appointments online, receive reminders, submit forms, and make payments through the platform. Web, iOS, and Android access support practices with staff and patients working across locations.
The platform’s strongest fit is for organizations that need more than a calendar. Multi-location implementation and visibility help groups coordinate operations, while Cloud 9–Denticon integration connects Cloud 9 with Denticon. Its patient communication features cover online booking, automated reminders, digital forms, and two-way messaging. The financial side extends from contracts, ledgers, and autopay to integrated payment processing, insurance claims management, and revenue cycle workflows. Additional products and connections include Planet DDS Pay, Cloud 9 Connect, Cloud 9 Signature, and MyTooth.
Cloud 9 uses a contact-sales pricing model: Planet DDS provides pricing after evaluating the practice. That approach suits organizations that want a practice-specific discussion, but it gives buyers less immediate pricing clarity than a publicly itemized plan structure. The product is a strong candidate for orthodontic groups and multi-location practices that prioritize patient communications, scheduling, financial workflows, and centralized visibility. A smaller practice seeking a narrowly focused scheduler, or a buyer who prefers self-service pricing, may want to compare alternatives before choosing it.
Cloud 9 pros and cons
- Where it wins
- Online booking, provider availability, reminders, and digital intake
- Two-way portal messaging plus patient payments and autopay
- Multi-location visibility with insurance and revenue cycle workflows
- Where it doesn't
- Pricing is provided after the practice is evaluated
- Designed specifically for orthodontic practices and organizations
- Some integrations are centered on the Planet DDS ecosystem
Cloud 9 fact sheet, pricing and score →
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