Chatwork review
A practical chat-and-task workspace for small businesses that need simple communication.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Chatwork is a cloud-based business communication tool for individuals, small and medium-sized businesses, and larger organizations. It brings group and direct chat together with keyword search, task assignment, file management, video and voice calls, notifications, and user administration. External users can be invited, making it suitable for communication with customers, partners, and other organizations. The service is available through web, Windows, macOS, iOS, and Android applications.
The free plan covers group chat, task management, file management, one-to-one video and voice calls, and user management with limitations. Its message viewing window is limited to the latest 40 days. Paid plans add unlimited message viewing and users, 10 GB of storage per user, AI features, and video and voice calls for up to 14 people. Professional adds security and risk-management features plus administrator chat support. The published pricing information includes a starting price of JPY 700, while plan names and features distinguish the paid tiers.
Chatwork fits teams that want communication, lightweight task tracking, file exchange, and calls in one service without requiring a broad collaboration suite. Its API and listed integrations include Backlog, Money Forward Cloud Expense, Gmail, Google Calendar, Jobcan, and Zapier. The main trade-off is ecosystem breadth: teams dependent on many specialized integrations may find the listed options limiting. Choose Chatwork for straightforward internal and external communication with basic work-management features; consider an alternative when extended message history, larger calls, or a wider integration ecosystem is central to the buying decision.
Chatwork pros and cons
- Where it wins
- Combines group chat, direct messaging, tasks, files, and calls
- Works across web, desktop, and mobile applications
- Includes a free plan with administration and external-user access
- Where it doesn't
- Free message viewing is limited to the latest 40 days
- Free video and voice calls support one-to-one conversations
- Integrations center on a limited set of listed services
Chatwork fact sheet, pricing and score →
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