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bruKNOW review

Freemium#70 of 257 in Chatbot Builders

A budget-friendly route to GPT-powered bots across web, messaging, email, SMS, and voice.

3.0/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

bruKNOW is a conversational automation platform for businesses that need to create, publish, and manage chatbots across several customer communication channels. Its visual drag-and-drop builder is paired with GPT-4o assistants, document uploads for knowledge-based answers, human-agent conversation transfer, AI variable extraction, and a CRM with conversation history, tags, and exports. It supports web chat, messaging, SMS, email, and voice calls, with iOS and Android apps for conversation management. This makes it a practical fit for budget-conscious teams that want chatbot automation without narrowing their deployment to a single channel.

Pricing is structured around four plans. Free provides 1 chatbot, 20 nodes, 50 conversations per month, 60K AI tokens per month, Web Chat, and an AI Assistant. Startup costs BRL 28 per month on annual billing and adds 25 nodes, 1 agent, 2K conversations per month, 8M AI tokens per month, and Web Chat. Pro is BRL 59 per month on annual billing, with 2 chatbots, 45 nodes, 5 agents, 4K conversations per month, 24M AI tokens per month, and a Knowledge Base. Enterprise is BRL 99 per month on annual billing and includes 3 chatbots, unlimited nodes, 10 agents, 8K conversations per month, 32M AI tokens per month, and Voice Calling. The published pricing notes indicate that regional pages or page states may show different plan names and prices.

Its strongest case is breadth: bruKNOW combines visual flows, GPT-powered assistance, uploaded-document knowledge, live handoff, CRM functions, integrations, and voice workflows in one product. Connections include WhatsApp Business, Telegram, Facebook Messenger, Instagram, Google Meet, Zoom, Microsoft Teams, Gmail, Outlook, SendGrid, Twilio, LabsMobile, Google Drive, and Google Sheets. Choose it if you need multichannel coverage and are comfortable matching usage and capabilities to a paid tier. Choose an alternative if your priority is a very small chatbot deployment with higher free-plan limits or a simpler single-channel tool.

bruKNOW pros and cons

  • Where it wins
    • Free plan includes visual chatbot building and an AI Assistant
    • Supports GPT-4o, document knowledge, human handoff, CRM, and voice calls
    • Publishes across web, messaging, SMS, email, and mobile apps
  • Where it doesn't
    • Free plan is limited to 1 chatbot, 20 nodes, and 50 conversations monthly
    • Startup remains limited to 1 chatbot and 2,000 conversations monthly
    • Annual-billing pricing and regional plan variations may require careful checking

bruKNOW fact sheet, pricing and score →

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